4/10 Fair
26 Dec 2024
Disappointing Stay
My wife and I stayed at this hotel during the first leg of our honeymoon in Orlando. We chose it primarily for the decent pricing and the promise of free shuttles to both Disney and Universal parks. After reading a mix of reviews, we were cautiously optimistic about our choice.
First Impressions:
Upon arrival, our initial excitement quickly dampened. The hotel felt more like a condo than a hotel, and the lobby area was under construction, which contributed to a disorganized atmosphere. The entrance to the lobby was at the far end of the reception area, making it inconvenient to access.
Room Conditions:
From the moment we stepped inside, we were met with an unpleasant musty odor that lingered throughout the hotel and remained in our room. The interior appeared outdated, with many bathroom accessories showing signs of rust. To our dismay, we discovered a dead cockroach upon entering, and the carpet was filthy—our socks turned black just from walking across it. Even barefoot, the carpet felt damp and unclean.
Pest Issues:
Unfortunately, our experience with pests didn’t end there. During our stay, we encountered two live cockroaches.
Cleaning and Amenities:
We were also surprised to find that room cleaning was minimal; over a week’s stay, our room was cleaned only twice. The breakfast, advertised as continental, was lackluster—consisting only of some bread, waffles, scrambled eggs, and yogurt, with no cheese or cold cuts
Alexandros
Alexandros, 7-night trip
Verified Hotels.com guest review
