Enjoy your visit to Vientiane with a stay at SureStay Hotel by Best Western Vientiane. You can grab a bite to eat at the coffee shop/cafe or wind down at the end of the day with a drink from the bar/lounge.
Languages
English, French, Lao, Spanish, Thai, Vietnamese
At a glance
Hotel size
68 rooms
Arranged over 10 floors
Arriving/Leaving
Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-out available
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (12 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
No cribs (infant beds)
Pets
No pets or service animals allowed
Internet
Free WiFi in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Free onsite valet parking
Onsite parking limited
Other information
Designated smoking areas
Property amenities
Food and drink
Free continental breakfast each morning 6:30 AM–10:30 AM
Restaurant
Bar/lounge
Coffee shop
Snack bar/deli
Traveling with children
Children stay free (see details)
Working away
24-hour business center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Luggage storage
Multilingual staff
Porter/bellhop
Facilities
1 building/tower
Built in 2019
Safe-deposit box at front desk
Art Deco architecture
Accessibility
Elevator
Wheelchair-accessible public washroom
Wheelchair-accessible path to elevator
Wheelchair-accessible registration desk
Room amenities
Be entertained
32-inch Smart TV
Satellite TV channels
Home comfort
Air conditioning
Minibar
Bathrobes and slippers
Freshen up
Free toiletries
Hair dryer
Towels
Toothbrush and toothpaste (on request)
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Fees & policies
Refundable deposits
A damage deposit of LAK 300000 will be collected before check-in
Children & extra beds
Rollaway beds are available for LAK 225000.0 per night
Policies
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Surestay By Best Vientiane
SureStay Hotel by Best Western Vientiane Hotel
SureStay Hotel by Best Western Vientiane Vientiane
SureStay Hotel by Best Western Vientiane Hotel Vientiane
Frequently asked questions
Are pets allowed at SureStay Hotel by Best Western Vientiane?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at SureStay Hotel by Best Western Vientiane?
Yes, there's free self and valet parking. Parking spots may be limited.
What are the check-in and check-out times at SureStay Hotel by Best Western Vientiane?
Check-in start time: 2:00 PM; Check-in end time: anytime. Check-out time is noon. Express check-out and contactless check-in and check-out are available.
Is there an onsite casino at SureStay Hotel by Best Western Vientiane?
No, this hotel doesn't have a casino, but ST Vegas Entertainment International Club (21-min drive) is nearby.
Are there restaurants at or near SureStay Hotel by Best Western Vientiane?
Yes, there's an onsite restaurant.
What's the area around SureStay Hotel by Best Western Vientiane like?
SureStay Hotel by Best Western Vientiane is a short 6-minute walk from Mekong Riverside Park and 8 minutes' walk from Ban Anou Night Market.
SureStay Hotel by Best Western Vientiane Reviews
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.8/10
Cleanliness
8.2/10
Staff & service
6.0/10
Amenities
8.4/10
Property conditions & facilities
7.8/10
Eco-friendliness
Reviews
10/10 Exceptional
2 Jan 2025
Great services and amenities. Locatec in the heart of the city. Walking distance to almost everything
Sinhpraseuth
Sinhpraseuth, 3-night family trip
Verified Hotels.com guest review
8/10 Very good
2 Oct 2024
Oulaivanh
Oulaivanh, 1-night trip
Verified Hotels.com guest review
8/10 Very good
30 Sep 2024
Clean and nice location.
Ki Bong
Ki Bong, 12-night trip
Verified Expedia guest review
10/10 Exceptional
13 Aug 2024
Jackie
Jackie, 1-night trip
Verified Expedia guest review
8/10 Very good
11 Jun 2024
Stingy
It served its purpose and the heart of Vientiane.
Don’t drink the water. Don’t add ice to your drink! Of the three days I was there, I was sick 1 1/2. I kept asking them for toilet paper and they bring me one roll at a time. With vomiting and explosive diarrhea it was just annoying to have to call them every few hours for toilet paper. I told them I was sick.
They had a restaurant at the bar, but not one really for lunch. But they also didn’t offer room service. I had to convince them to bring me my food to me. It stated there was a minibar, but there was no minibar.
These are all minor issues. The room was fabulous.
Verified traveller
4-night trip
Verified Hotels.com guest review
8/10 Very good
4 Jun 2024
Decent place to stay in the downtown tourist area, very close to the night market and many other dining options. Rooftop bar is quite nice
Didier
Didier, 1-night romance trip
Verified Expedia guest review
6/10 Good
27 Mar 2024
The hotel needs upgrading. The room service food was terrible.
Donna
Donna, 2-night trip
Verified Expedia guest review
10/10 Exceptional
22 Feb 2024
Cute hotel from which you can walk to the river and the night market. Many temples and monuments close by too. Breakfast was good. There is a roof top bar which will be noisy if you get a room on the 9th floor ( roof top is on 10th). When they close, they move the furniture around...
genevieve
genevieve, 2-night romance trip
Verified Expedia guest review
10/10 Exceptional
8 Dec 2023
Lathmixay
Verified Expedia guest review
6/10 Good
12 Nov 2023
Henry
Henry, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Jun 2023
Jack
Jack, 4-night family trip
Verified Hotels.com guest review
8/10 Very good
14 Nov 2022
Great service,great location and very clean.
Joy
Joy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 Nov 2022
Great hotel, location is great. Great staffs and very clean.
Joy
Joy, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
9 Mar 2020
HENG
HENG, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
24 Feb 2020
Verified traveller
3-night business trip
Verified Hotels.com guest review
8/10 Very good
9 Feb 2020
No bad , still ok
Ok
Why the guest must pay for slippers of lost ? 10 USD per slipper ? Ridiculous!!!
Taher
Taher, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
1 Feb 2020
Clean and brand new
Newest hotel in Vientiane. Staff extremely friendly. Rooms very clean and close to many restaurants and bars
Patrick H
Patrick H, 4-night business trip
Verified Hotels.com guest review
10/10 Exceptional
10 Jan 2020
Verified traveller
2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
7 Jan 2025
최고였다
여행자거리에 위치하고있어서 걸어서 여행하기 좋왔고
호텔 컨디션과 조식도 청소서비스도 만족한다