We had to be transferred to 3 different rooms within the first hour we were there. The first, the toilet wouldn't flush, and the tv didn't work. The second room refrigerator wasn't working, and traveling from out of state with children, we had food to refrigerate. The last room finally everything was in working condition. But the whole 3rd floor was smokey with marijuana smoke. After the second time we had to move rooms the front deak clerk seemed very short and irritated with us. We clearly just wanted the things we paid for to be working. They also charged us an extra $50 at check-in for incidentals, and that was never refunded. The only thing used were the shampoo and conditioner, we never even drank the coffee. The lady at the front desk told us twice that breakfast was until 10am. We went down to the breakfast room at 9 and breakfast had already been put up for over an hour before we got there. Very disappointed with everything we encountered at this hotel.