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HUALUXE Shanghai Twelve at Hengshan

5.0 star property
Luxury hotel with spa, near Jing'an Temple

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Photo gallery for HUALUXE Shanghai Twelve at Hengshan

2 restaurants, Fusion cuisine
Exterior
In-room safe, desk, laptop workspace, free cribs/infant beds
2 restaurants, Fusion cuisine
2 restaurants, Fusion cuisine
Experience the ultimate retreat at HUALUXE Shanghai Twelve at Hengshan, an IHG Hotel. Set amidst a tranquil garden and playground, this luxury hotel offers a rejuvenating spa with hydrotherapy and massage treatments. Enjoy delicious Fusion cuisine from two on-site restaurants or simply unwind in your room with free WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • Spa
  • Connecting rooms available
  • Free WiFi
  • Air conditioning
Main amenities
  • Daily housekeeping
  • 2 restaurants and bar/lounge
  • Full-service spa
  • Indoor pool
  • Breakfast available
  • Health club
  • Steam room
  • Children's pool
  • 24-hour room service
  • Massage/treatment rooms
  • Babysitting
  • Business center
For families
  • Children stay free
  • Free cribs/infant beds
  • Babysitting (surcharge)
  • Children's pool
  • Playground on site
  • Connecting/adjoining rooms available
The current price is $136
includes taxes & fees
$128 per night
Feb 12 - Feb 13

Room options

Available filters for rooms
Showing 9 of 9 rooms

View all photos for Premium Room, 2 Queen Beds

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room, 2 Queen Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Standard Room

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Private bathroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for 1 King Bed Standard

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 431 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for 1 King Bed Premium

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 592 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed (with Round Daybed)

Deluxe Suite, 1 King Bed (with Round Daybed) | In-room safe, desk, laptop workspace, free cribs/infant beds

Deluxe Suite, 1 King Bed (with Round Daybed)

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 786 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

In-room safe, desk, laptop workspace, free cribs/infant beds

Premium Room

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • Sleeps 2
  • 1 Twin Bed

View all photos for 1 King Bed Premium Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Premium Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

In-room safe, desk, laptop workspace, free cribs/infant beds

Junior Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
Private bathroom
  • Sleeps 3
  • 1 King Bed

View all photos for 1 King Bed Standard Courtyard View

In-room safe, desk, laptop workspace, free cribs/infant beds

1 King Bed Standard Courtyard View

Highlights

Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hair dryer
Rainfall showerhead
Separate bathtub and shower
  • 420 sq ft
  • Sleeps 2
  • 1 King Bed

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8.8 out of 10, Excellent, (1001)
The price is $112
includes taxes & fees
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About the neighborhood

Map
12 Hengshan Road, Xuhui District, Shanghai, Shanghai, 200031

What's nearby

  • Former French Concession - 1 min walk
  • Xujiahui Shopping District - 3 min drive
  • Jing'an Temple - 3 min drive
  • Xintiandi Style Shoppping Centre - 4 min drive
  • People's Square - 5 min drive

Getting around

  • Hongqiao International Airport (SHA) - 33 min drive
  • Shanghai Pudong Intl. Airport (PVG) - 47 min drive
  • Shanghai South Railway Station - 9 min drive
  • Nanxiang North Railway Station - 20 min drive
  • Shanghai Railway Station - 26 min drive
  • Zhaojiabang Road Station - 6 min walk
  • Hengshan Road Station - 10 min walk
  • Jiashan Road Station - 14 min walk

Restaurants

  • Colca
  • Solo
  • Panic Room
  • Sonik Fly
  • 哥莉酒吧

About this property

HUALUXE Shanghai Twelve at Hengshan

When you stay at HUALUXE Shanghai Twelve at Hengshan, you'll be just a 5-minute drive from Jing'an Temple and Xintiandi Style Shoppping Centre. You can grab a bite to eat at one of the 2 restaurants and visit the spa to be pampered with massages, facials, or hydrotherapy. Other highlights at this luxurious hotel include an indoor pool, a bar/lounge, and a health club. Fellow travelers say good things about the room service. The property is just a short walk to public transportation: Zhaojiabang Road Station is 6 minutes and Hengshan Road Station is 10 minutes.

Languages

Chinese (Mandarin), English

At a glance

DONE

Hotel size

    • 169 rooms
    • Arranged over 6 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: noon
    • Express check-in/out available
    • Minimum check-in age: 18
    • Check-out time is noon
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
    • This property does not provide disposable personal items, such as toothbrush, comb, loofah, shaver, nail file, and shoe mitt.
    • Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
    • Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Children (17 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
    • Babysitting*
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi and wired internet access in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Height restrictions apply for onsite parking
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 6:00 AM–9:00 AM
  • 2 restaurants
  • Bar/lounge
  • 24-hour room service

Traveling with children

  • Children stay free (see details)
  • Children's pool
  • Playground
  • Babysitting (surcharge)

Working away

  • Business center
  • Conference space

Services

  • 24-hour front desk
  • Concierge services
  • Tour/ticket assistance
  • Dry cleaning/laundry services
  • Hair salon
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services

Facilities

  • 1 building/tower
  • Built in 2012
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Health club
  • An indoor pool
  • Full-service spa
  • Massage/treatment rooms
  • Steam room
  • Banquet hall
  • Art Deco architecture

Accessibility

  • Elevator
  • Wheelchair accessible
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Visual alarms in hallways
  • Grab bar near toilet
  • Transfer shower
  • Accessible bathtub
  • Lever door handles
  • Wheelchair-width doorways
  • Well-lit path to entrance

Room amenities

Be entertained

  • IPod docking station
  • 42-inch LED TV

Home comfort

  • Air conditioning
  • Espresso maker
  • Bathrobes and slippers

Sleep well

  • Free crib/infant bed
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Rainfall showerhead
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Special features

Spa

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include facials and body treatments. A variety of treatment therapies are provided, including hydrotherapy.

Dining

12 Hengshan - Onsite restaurant.
Tops and Terrace - This restaurant specializes in Fusion cuisine.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately CNY 288 per person

Children & extra beds

  • Babysitting is available for an extra charge

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Children under 15 years old are not allowed in the swimming pool without adult supervision
  • Reservations are required for massage services and spa treatments and can be made by contacting the property before arrival at the number on the booking confirmation

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards, debit cards and cash.
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Luxury Collection Hotel Shanghai
Twelve Hengshan
Twelve Hengshan Luxury Collection
Twelve Hengshan Luxury Collection Hotel
Twelve Hengshan Luxury Collection Hotel Shanghai
Twelve Hengshan Luxury Collection Shanghai
Twelve Hengshan Shanghai
Twelve Shanghai
Twelve at Hengshan A Luxury Collection Hotel Shanghai
Twelve Hengshan Collection

Frequently asked questions

Does HUALUXE Shanghai Twelve at Hengshan offer free cancellation for a full refund?

Yes, HUALUXE Shanghai Twelve at Hengshan does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at HUALUXE Shanghai Twelve at Hengshan?

Yes, there's an indoor pool and a children's pool.

Are pets allowed at HUALUXE Shanghai Twelve at Hengshan?

Sorry, pets and service animals aren't allowed.

What are the check-in and check-out times at HUALUXE Shanghai Twelve at Hengshan?

Check-in start time: 2 PM; Check-in end time: noon. Check-out time is noon. Express check-in and check-out are available.

What is there to do at HUALUXE Shanghai Twelve at Hengshan and nearby?

HUALUXE Shanghai Twelve at Hengshan has a spa and an indoor pool, as well as a steam room and a garden.

Are there restaurants at or near HUALUXE Shanghai Twelve at Hengshan?

Yes, there are 2 onsite restaurants, featuring Fusion cuisine.

What's the area around HUALUXE Shanghai Twelve at Hengshan like?

HUALUXE Shanghai Twelve at Hengshan is in Xuhui, a short 6-minute walk from Zhaojiabang Road Station.

Reviews

8.8

Excellent

9.2/10

Cleanliness

9.0/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Exceptional

3-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Huge comfortable room
I travel and stayed in a King room by myself - the room is HUGE with lots of space to walk around or lay my luggages in the floor. The bed was very comfortable.
2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Margaret, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Wendy, 7-night family trip
Verified Hotels.com guest review

8/10 Very Good

Wendy, 7-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Suzanne, 4-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Happy to recommend
Everything was as would be expected in a quality hotel. I enjoyed my stay.
Winton, 2-night business trip
Verified Hotels.com guest review

8/10 Very Good

Yudong, 4-night family trip
Verified Hotels.com guest review

6/10 Good

JINHUA, 2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Excellent location, multi choice breakfast, nice enviornment
Shelly, 13-night romance trip
Verified Expedia guest review

2/10 Poor

One of the worst stay in my hotel experience. Hotel and amenities are fine and nice but hotel refused to turn on AC while the rooms are scorching hot, humid and stuffy. I get it, its april and still cool outdoor but indoor is a separate story. I was waking up covered in sweat, drenched and yet they still refuse to turn on the AC. Their reasoning is that they would have tovturn on the central AC and would be the entire floor, not just my room, which doesnt make sense to me. Other guests can choose to turn off if it is cold. Would not choose this hotel again as there are plenty quality hotels available in shanghai
Verified Expedia guest review

8/10 Very Good

Very good location, staff and clean rooms.
Sandesha, 1-night romance trip
Verified Expedia guest review

10/10 Exceptional

everything met or exceeded expectations but Abby at the front desk was simply supe.b
1-night trip
Verified Hotels.com guest review

10/10 Exceptional

6-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Very convenient location, like their breakfast. The option for dinner could be improved.
Shelly, 12-night trip
Verified Expedia guest review

10/10 Exceptional

Wonderful hotel. Excellent location, across from the subway, and incredibly helpful staff!
Kate, 7-night family trip
Verified Expedia guest review

10/10 Exceptional

The hotel is relatively new with very good location
3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Good architecture, lukewarm services.
Well designed architecture and rooms. But the front desk staff were not earnest about the prices needed for the paid room upgrade.
1-night trip
Verified Hotels.com guest review

4/10 Fair

there was mold in the sink, no swimming caps provided and wasn’t let into the pool. most staff doesn’t understand english
2-night business trip
Verified Hotels.com guest review

8/10 Very Good

1-night trip
Verified Expedia guest review

8/10 Very Good

difficult to get a taxi
jean, 1-night business trip
Verified Hotels.com guest review

6/10 Good

OK hotel in Shanghai
Used 4 times but this hotel was just OK. Nothing special. Reception can be crowded and slow. Service was good but the room was just about OK and clean. Area was not bad. Some shops but nothing special. This hotel is good for a very short stay. Wouldn't recommend long stay.
JUNYA, 3-night business trip
Verified Hotels.com guest review

8/10 Very Good

Darren, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Pleasure stay
1-night trip with friends
Verified Hotels.com guest review

6/10 Good

Underwhelming room in a nice hotel
We were very excited to stay at the Twelve at Hengshan. When you first come in you are impressed by a great looking lobby. Our first disappointment was to learn that the pool was out of order without much of an apology. We proceeded to the room expecting a luxurious room but were again disappointed. The bathroom is in fact very nice but the main room itself was very underwhelming. It was a large room but the decor and style were quite lacking and i would not call this a luxury room in a luxury hotel. The concierge was not very helpful either when we were looking for restaurants (didn't know about the ones across the street) or when we needed help with a taxi.
Snir, 5-night romance trip
Verified Hotels.com guest review