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Grand Mercure Lake Hamana Resort & Spa

4.0 star property
Hotel with restaurant, near Lake Hamana

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Grand Mercure Lake Hamana Resort & Spa

Seasonal outdoor pool
Point of interest
Hot springs
Hot springs
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
  • Onsen
  • Pool
  • Non-smoking
  • Free parking
  • Laundry facilities
Main amenities
  • Daily housekeeping
  • Restaurant
  • Hot springs
  • Breakfast available
  • Free train station pick-up
  • Free train station drop-off
  • Seasonal outdoor pool
  • Children's pool
  • Spa services
  • Meeting rooms
  • 24-hour front desk
  • Air conditioning
Feel at home
  • Children's pool
  • Refrigerator
  • Private bathroom
  • Television
  • Garden
  • Daily housekeeping
The price is CA $128
CA $155 total
includes taxes & fees
Jan 23 - 24 Jan 2025

Room options

Available filters for rooms
Showing 13 of 13 rooms

View all photos for Standard Room with 2 single beds and 2 sofa beds

In-room safe, desk, iron/ironing board, free WiFi

Standard Room with 2 single beds and 2 sofa beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 4
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Standard Room, Multiple Beds

Standard Room, Multiple Beds

Standard Room, Multiple Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds (Japanese Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds (Japanese Style)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Mountain view
  • Sleeps 8
  • 4 Twin Futons

Classic Suite, Multiple Beds (Japanese Western Style)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 7
  • 4 Twin Beds

Classic Room, 1 Double Bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Superior Room with 2 single beds and 1 extra bed

In-room safe, desk, iron/ironing board, free WiFi

Superior Room with 2 single beds and 1 extra bed

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 6
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds (Japanese-Western Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds (Japanese-Western Style)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 10
  • 2 Twin Beds and 3 Twin Futons

View all photos for Classic Room, Multiple Beds

Classic Room, Multiple Beds

Classic Room, Multiple Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 9
  • 2 Twin Beds and 3 Twin Futons

View all photos for Superior Room, Multiple Beds

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, Multiple Beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room with 2 single beds and 2 extra beds

In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 2 extra beds

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Classic Room, Multiple Beds (Japanese Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds (Japanese Style)

Highlights

Air conditioning
Heating
Refrigerator
Flat-screen TV
Bidet
Hair dryer
Private bathroom
Satellite channels
  • Sleeps 6
  • 4 Twin Futons

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Exterior

Okura Act City Hotel Hamamatsu

Parking available
Free WiFi
Restaurant
Air conditioning
9.0 out of 10, Wonderful, (1002)
The price is CA $140
CA $169 total
includes taxes & fees
Jan 9 - 10 Jan 2025
Okura Act City Hotel Hamamatsu
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About the area

Map
4396-1 Yamazaki, Yuto-cho, Chuo-ku, Hamamatsu, 431-0101

What's nearby

  • Lake Hamana - 1 min walk
  • Hamanako Garden Park - 8 min drive
  • Hamamatsu Flower Park - 10 min drive
  • Hamanako Palpal Theme Park - 11 min drive
  • Hamamatsu Castle - 16 min drive

Getting around

  • Mt. Fuji - Shizuoka Airport (FSZ) - 69 min drive
  • Oitsu Station - 30 min drive
  • Shin-Toyohashi Station - 30 min drive
  • Toyohashi Station - 30 min drive
  • Free train station pick-up
  • Free train station drop-off

Restaurants

  • ‪旬彩一徳 - ‬8 min drive
  • ‪魚勝 - ‬16 min walk
  • ‪DRINK&FOOD LEADER リーダー 弁天島店 - ‬5 min drive
  • ‪弁天島山本亭 - ‬4 min drive
  • ‪麺屋田力 - ‬4 min drive

About this property

Grand Mercure Lake Hamana Resort & Spa

Grand Mercure Lake Hamana Resort & Spa offers a fantastic location, putting you just steps from Lake Hamana. Guests indulge in massages, then grab a bite to eat at the restaurant. Other highlights include a seasonal outdoor pool, a children's pool, and a garden.

All-inclusive

All-inclusive room rates at Grand Mercure Lake Hamana Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Languages

English, Japanese

At a glance

Hotel size

  • 369 rooms

Arriving/Leaving

  • Check-in start time: 3 PM; Check-in end time: midnight
  • Late check-in subject to availability
  • Minimum check-in age: 18
  • Check-out time is 11 AM

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival
  • If you are planning to arrive after 8 PM please contact the property in advance using the information on the booking confirmation
  • For more details, please contact the property using the information on the booking confirmation
  • Guests must be at least 20 years to stay in a smoking room.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 18

Children

  • No cribs (infant beds)

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Wheelchair-accessible parking on site

Transfers

  • Free train station shuttle from 2:00 PM to 5:00 PM

Other information

  • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) each morning 7 AM–9:30 AM
  • Restaurant

Traveling with children

  • Children's pool

What to do

  • Hot springs
  • Shopping

Working away

  • Meeting rooms

Services

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Multilingual staff

Facilities

  • Safe-deposit box at front desk
  • Garden
  • Seasonal outdoor pool
  • Arcade/game room
  • Spa services

Accessibility

  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking

Room amenities

Be entertained

  • Flat-screen television
  • Satellite TV channels

Home comfort

  • Air conditioning and heating
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Towels
  • Toothbrush and toothpaste
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe

Special features

Spa

Guests can pamper themselves by indulging in the onsite spa services. Services include massages.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately JPY 3800 to 3800 for adults, and JPY 2000 to 2000 for children

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from July to August

Policies

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards. Cash is not accepted.
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
Additional fees may apply to children for items such as extra bedding and meals.

Also known as

Hamanako Royal Hotel Hamamatsu
Hamanako Royal Hotel
Hamanako Royal Hamamatsu
Hamanako Royal
HAMANAKO Hotel Hamamatsu
HAMANAKO Hotel
HAMANAKO Hamamatsu
HAMANAKO
THE HAMANAKO
Mercure Hamana & Spa Hamamatsu
Grand Mercure Lake Hamana Resort Spa
Grand Mercure Lake Hamana Resort & Spa Hotel
Grand Mercure Lake Hamana Resort & Spa Hamamatsu
Grand Mercure Lake Hamana Resort & Spa Hotel Hamamatsu

Frequently asked questions

Is there a pool at Grand Mercure Lake Hamana Resort & Spa?
Yes, there's a seasonal outdoor pool and a children's pool.
Are pets allowed at Grand Mercure Lake Hamana Resort & Spa?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Grand Mercure Lake Hamana Resort & Spa?
Yes, there's free self parking.
What are the check-in and check-out times at Grand Mercure Lake Hamana Resort & Spa?
Check-in start time: 3 PM; Check-in end time: midnight. Check-out time is 11 AM.
What is there to do at Grand Mercure Lake Hamana Resort & Spa and nearby?
Onsite recreation at Grand Mercure Lake Hamana Resort & Spa includes hot springs. Enjoy amenities like a seasonal outdoor pool, spa services, and an arcade. Grand Mercure Lake Hamana Resort & Spa also has a garden.
Are there restaurants at or near Grand Mercure Lake Hamana Resort & Spa?
Yes, there's an onsite restaurant.
What's the area around Grand Mercure Lake Hamana Resort & Spa like?
Grand Mercure Lake Hamana Resort & Spa is in Nishi Ward, a short 1-minute walk from Lake Hamana.

Grand Mercure Lake Hamana Resort & Spa Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Very good

The hotel is a bit old and could probably use a remodel. However the hotel is clean, has a nice onsen, and the customer service was very good. My kids also enjoyed the outdoor pool the resort has. I would stay again if I visited Hamamatsu again.
Jonathan, 2-night family trip
Verified Expedia guest review

4/10 Fair

They server breakfast and lunch with no food options in-between. nothing at all the closest place to get food is a 7-11 that is quite a walk away. the pool is nice but shuts down frequently for no reason. they havea ping pong room but again it is only open fro a few hours after 3pm. therre is a lot of time with nothing do do with your kids which is not great.
Todd, 4-night family trip
Verified Expedia guest review

10/10 Exceptional

Ma Ellaine, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Excellent food on site
Benjamin, 1-night trip
Verified Expedia guest review

10/10 Exceptional

1-night trip
Verified Hotels.com guest review

8/10 Very good

NICOLE FREY GIDEON B., 2-night trip
Verified Expedia guest review

10/10 Exceptional

Good for families land big room
Yue, 2-night family trip
Verified Expedia guest review

10/10 Exceptional

Big, comfortable rooms, fantatic onsen, great breakfast., free happy hour, expensive dinners. Overall excellent
James L, 3-night family trip
Verified Expedia guest review

10/10 Exceptional

Breakfast buffet was excellent
Setsuko, 1-night family trip
Verified Orbitz guest review

6/10 Good

Check-in was easy and staff was very friendly - was able to add another room for the night for our teen kids. There was a function on in one restaurant, and according to staff, all other restaurants were unavailable. There was very little within walking distance for us to eat. Staff offered to call a cab, but cab company had a long wait time. Breakfast buffet was very good with many options.
Elizabeth, 1-night family trip
Verified Expedia guest review

6/10 Good

We made a mistake to stay here?, it was the only place around Hamamatsu that was available
Brock, 1-night family trip
Verified Expedia guest review

8/10 Very good

The hotel is located by the lake offering splendid view. Dining option however is limited.
Hak Kwong, 1-night family trip
Verified Expedia guest review

8/10 Very good

Ivy Marie, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Sarah, 3-night family trip
Verified Hotels.com guest review

8/10 Very good

Enjoyed the breakfast buffet
For a family of four the room was a bit small but it was nice having real beds! The breakfast buffet is an excellent variety with options that will fit a Western palate. Beautiful view of the harbor from the dining room.
Ashley, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

1-night trip
Verified Expedia guest review

10/10 Exceptional

Amazing time
2-night trip
Verified Hotels.com guest review

10/10 Exceptional

Good stay by the lake
The hotel is fairly large for the area, and I expected it to have a "bubble-economy," 90s-style, but to my surprise, the interior was very clean and nice. The hot spring was spacious and pleasant. The male massage staff was a bit cranky and my gf was disappointed at not being able to reserve any slot, however. Although we understand that ventilation is important given the current situation, the sound of outside air flowing into the room through the tiny gaps around the window was a bit annnoying. Overall, we very much enjoyed the stay.
1-night trip
Verified Hotels.com guest review

8/10 Very good

1-night trip
Verified Expedia guest review

8/10 Very good

Mark, 1-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Great stopover in destination hotel
Fantastic stay. This was a one nighter and well worth it. Great accommodations, service and facilities. Onsen was very nice, I particularly liked the outside bath. Restaurants were very nice, we had wine in the French one and dinner in the Japanese. Freinds met us in lobby and we enjoyed a very nice rea. Breakfast buffet was plentiful. Great stop, worth the price.
1-night romance trip
Verified Hotels.com guest review

8/10 Very good

2-night romance trip
Verified Hotels.com guest review

6/10 Good

Old hotel with outdated facility, but the view is good.
1-night trip
Verified Expedia guest review

8/10 Very good

The hotel is very nice, but it's in the middle of the countryside, so local facilities are a bit limited. I was attending a conference at the hotel so it didn't really matter to me. The upside is you can walk out into the car park and see hawks circling overhead. There are some interesting Shinto shrines and Buddhist temples within walking distance.
3-night business trip
Verified Hotels.com guest review

6/10 Good

Misleading
Hotel is way out in theiddle of no where. Rooms are dated and bathroom is tiny. Be prepared to pay a fee for the public baths even if you don't use it.
Verified Hotels.com guest review