My recent stay at this accommodation was nothing short of exceptional, thanks to the best staff and hostess I have ever encountered. Initially, I made a blunder by double booking this place and another hotel on a different platform. I completely forgot about this booking but ended up here after receiving an email for web check-in.
Upon arrival, I was shocked to realize it wasn't the hotel I initially intended to stay at. However, the staff quickly and efficiently traced my booking. They empathized with my situation and kindly offered breakfast at a posh restaurant to help offset the extra costs I incurred, making me feel much better.
Their incredible service didn't stop there. They recommended and booked restaurants around Chania, ensuring we avoided overpriced options and truly experienced the local area.
The location is ideal, just a stone's throw from the seaside, with many restaurants around. Parking is relatively convenient. The highlight was the room: it was very comfortable with high-end furnishings, an extremely comfortable bed, and a luxurious shower with a jacuzzi spray and lovely aromatherapy toiletries. Although the room wasn't very large, it was clean, safe, and provided a spa-like experience.
Despite initially being upset and affected by my booking blunder and the additional costs, I am grateful I ended up at this accommodation. The host and staff went above and beyond to help me feel better, even
