6/10 Good
May 11, 2025
Upset
I was disappointed regarding the reservations service. I asked if i had a ocean front room and i was told specifically "YES" the day before arrival i was told i had a ocean view and i was look at the roof. Then i was told parking was $11 and it was $15 on arrival and the big kicker was the charged my card $200 when i checked in, said they will hold it until check out and only charge me $40 for parking and $60 for something room and will total $120 so you hold $200$ Then the next day i get a notification from my bank that the hotel has charged my card an additional $62.71. I went to front desk along with 4 other guests upset wanting to know why??? I was told this keeps guests from locking their card and secures the hotel of getting their money? REALLY you just held $262.71 and not let me know anything at all!!! Thats crazy not professional and will NEVER happen AGAIN. My bank has reassured me how to block this from happening 😡
Carol
Carol, 2-night family trip
Verified Hotels.com guest review