This was by far one of the worst experiences I've had in a long time. As soon as we walked into the lobby, we were hit with a strong, unpleasant odor – similar to the musty smell you'd find in the basement of an abandoned house. We were greeted by a young woman who didn’t seem to be a staff member, and the check-in process was done over the phone with a manager (I assume), who never identified himself. They spoke to each other in another language on speakerphone, while still addressing me in English.
When I asked about the additional charge for our dog, the manager raised his voice, telling me I should "properly read the advertisement" before booking. That’s when I could tell my wife was uncomfortable and wanted to leave. We decided to go next door to the Hampton Inn instead. We figured it was better to lose our money than stay at this place.
From the moment we arrived, we should have known something was off. The parking lot was almost empty, and unlike the nearby hotels, it hadn’t been plowed. It’s clear that customer satisfaction isn’t a priority here. I hope this review helps others avoid the same mistake we made.