8/10 Very good
May 16, 2025
The timing was such that they were replacing window treatments. No warning but a small sign at the front desk and tv muntil the last minute. So there was drilling around my room for 4 days. They entered my room without permission to replace the drapes in that unit. I previously asked the front desk if they would be going into my unit and was told they wouldn’t do mine until I checked out. I was surprised to see them in my room after returning from the beach (my things were out and l hadn’t locked up my jewelry). The same morning, the handle broke on the spare bathroom commode. Then while they were still putting window treatments up, I learned my dryer didn’t work. Was told housekeeping would dry my wet things and have it to me in 10 minutes. After 30 minutes I called. When I expressed concern, the new management company barely offered an apology, and only something if I committed to sitting through their 90 minute sales pitch. Very insulting.
I would suggest day passes for visitors of registered guests as there’ no access to non registered guests
But … location is wonderful.
Close to activities and attractions. View from my room was spectacular, room location was right on the ocean so I could see the sunrise from the private balcony. The bed was comfortable and beach was very close and easy access. Beach was also clean and great place to watch nearby SpaceX launches. Front desk staff was friendly. Despite the bumps I would stay again if there were no renovations happening.
Maureen
Maureen, 10-night trip
Verified Hotels.com guest review
