As a re-occurring customer, I am sad to say this hotel is not what it used to be. Killington is a beautiful mountain to ski and visit, but the next time my family comes back we will be choosing another place to stay.
What was different from the last time we had come was the quality of the amenities that are highly desired/expected when spending $300 a night, such as:
1. Having the basic necessity of hot water. 2/4 nights we had to wait hours for the hot water to be working.
2. Paying for an outdoor hot tub that withstands cold weather. Again, 2/4 days we were asked to “wait patiently” for the hot tub to warm up or that it was just “down for the day.”
3. No buffet breakfast or coffee/hot chocolate available. While the other disappointments are more prominent than this one, we were specifically let down because we called in advance to ask about it and they had stated it is still there…. It is not.
4. When reporting our disappointments about the amenities to the manager, my family (as well as other parties staying at this hotel) were told we should not be upset about the lack-there-of of amenities and to me patient. My family and others feelings were blown off. There is poor communication between management and staff.