The hotel is perfectly located on the waterfront, has 4 restaurants, a nice lounge bar, nice pool and overall service is great.Travel agent is within the hotel and provides excursion for Borneo at a competitive pricing.
I had a room on the 7th floor, spacy and with a river view which was great. The room was nice, but the equipment and furniture a bit old-fashioned, and no flat screen tv ("old" tv set within a cabinet). The bathroom is not lit enough.
Plumbing is very noisy (you litteraly hear when people use the bathroom and just turn on the faucet).
Apart from this, the buffets (breakfast or dinner) are excellent ; the steackhouse restaurant is great, though a bit expensive for alcohol.
The service is also very friendly but please be aware the english level is a bit inferior compared to Kuala Lumpur for example.