6/10 Good
Apr 19, 2025
Anniversary trip lows…
Our first night there there was food (rice) on the floor under the coffee table I let that one slide. My wife filled the tub only for me to return and there’s a film floating alone with other particles in the tub. They sent someone to clean it. I woke up the next morning in which I found some of our hygiene items covered in little ants. Thought I took care of the problem until we returned to the room later that afternoon and the problem with the ants was back to square one. I go down to the front desk for them to tell me they are sending someone, call made and all before I left. For them to show up 2 hours later when my wife was sleeping. Was told Wednesday when we checked out that the manager would be in contact that day. The manager never called until I reached out on their site 😏 on another note. They apparently didn’t even put us in the room we selected either….
Jessica
Jessica, 2-night trip
Verified Hotels.com guest review