The property had 4 keys until you got to your room, to start you have to go through 2 gates with a key to get in, than the elevator it was from the 1940, you have to open and close 3 doors to get in and out and when you get to the 3rd floor you have to open another door to get in the hotel and than you open your door with a key, very inconvenient, no lobby, the beds and pillows were uncomfortable at all, we paid a lot of money for 2 rooms and it did not show or said any of that on there website, we're very disappointed, the only nice thing about our stay is the staff were very nice and friendly.