Sonesta ES Suites Tempe est Ă seulement 5Â minutes de marche de Arizona Mills Mall (centre commercial) et Ă 11Â minutes de marche de LEGOLANDÂź Discovery Center.
Thebroom and property were great. The staff that checked me in was great. There was an incident that knocked out the power leaving no lights or air conditioning in Tempe AZ in the summer. I had tp leave early do to the uncomfortable heat. Instead of vompensaying me I was told that I owed them money because they made a mistake during check in. I received a rude email after an equally rude phone conversation with Amtoinette (General Manager).
Todo muy excelente, una atenciĂłn muy rĂĄpida y muy amable⊠la zona muy tranquila, los cuartos sĂșper bien ;muy cĂłmodos, âŠcualquier duda te la resuelven de inmediato⊠todo el personal muy amigable⊠sobre todo, Nancy una persona que siempre estĂĄ dispuesta a ayudarte. Felicidades a todo el staff
Before checking in I received an email saying there would be a $100.00 deposit. No problem.
When I checked in I was told there would be a $150.00 deposit. Again, not an issue.
I woke up today to TWO $150.00 charges. This threw my account into a negative status. I asked for help for the front desk where i was told they didnât know why it was charged twice but that the hold would release in 3-14 days⊠My account has never been in negative before and i can only imagine the feed im going to have. Iâve reached out to Sonosta customer service and was told to contact you guys for a refund
The room was not clean, found old combs on the sofa bed, there was dried up pee in front of the door, the room smelled like cigarettes. They did offer another room but to me its 1st impression, if thats how that room was imagine the rest.
No soap at bathroom sink or shower. No shampoo either. Appearance of room was neat. I spilled water on the floor and when I cleaned it with a paper towel the paper towel was so dirty indicating that the floor was not mopped. Usually rooms are great. Last couple of stays we were disappointed.
Itâs a nice place to stay for a quick getaway location was fair. Good place to bring your family spacious rooms.. front desk staff was very friendly decent breakfast
We have stayed at Sonesta properties in the past and they were nice during those days and this one wasn't a disappointment except for a couple of areas that we did point out to them that there were a few things that needed to be addressed. Once we get into the room and saw that there was some lighting issues I went back down to the desk and informed them and they told us they would take care of it while we were gone. When we return, they had dealt with the lighting issues, which was nice to see them address our concerns promptly. The one place that they were unable to deal with for some reason was that there was no bathmat inside the tub shower, even though there was no texture on the bottom of the tub, making it very slippery and dangerous. The room over all was nice. The bed and the pillows were comfortable. Our room was very near the pool and the hot tub both of which appeared to be very clean but due to it being summertime during the day there was no one in the pool, however when the sun went down, kids and adults came out and were enjoying themselves. Even though our room was right across from the pool, noise from it was not bothersome. We would definitely consider staying at this property again.
This was the absolute most disgusting hotel I have ever stayed in. The floor was sticky, there was a blue sticky stain on the non-operational fire place that was crusted with dog hair. The vent was crusted with pet hair and dust. The dishes were dirty. There was dry dog food and crumbs all over the floor. We lasted 2 hours before we left and booked a room at the holiday inn next door what was excellent. We did not feel safe there.