4/10
The room was clean, and comfortable. But when we returned to our room, we could not find out how to turn off the TV (it was on with the welcome screen) because there was we could not find a remote. Called front desk x3 with no one answering the phone. Husband went to front desk and was given a remote; brought it back to room, and it did not work. Called down to desk and someone brought 2 remotes to the room - 1 of them worked. We then could not find how to turn out floor lamp (ok, we were pretty tired!) so we just unplugged it for the night. And in the morning when we were getting ready for the day, we found the toilet was clogged. When we went down to breakfast and reported it, we were told that the Maintenace person would not be on site until 0830. A few minutes she came over and said we must have given her the wrong room number (we didnt) because there was no one occupying room ***. Um ok, well, then where did we sleep that night? She insisted that the room was empty and not occupied. We then were very disappointed with the breakfast but it could have been influenced by how tired we still were and all the other issues. BTW, when I checked out the (different) desk clerk had no trouble finding our information when handed her the room key and card holder. Overall, we were very disappointed with our stay here and were glad it was for only 1 night.
danielle s
1-night family trip