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Palms Hotel & Retreat By Palette London Romford

3.0 star property
Hornchurch hotel with spa

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Photo gallery for Palms Hotel & Retreat By Palette London Romford

Bar (on property)
Accessible Double Room
Spa
Bar (on property)
Front of property
Palms Hotel & Retreat By Palette London Romford features a nightclub and puts you within a 15-minute drive of Lakeside Shopping Centre. Guests will have free perks like WiFi and self parking.

Reviews

6.6 out of 10
Good

Popular amenities

  • Airport transfer
  • Spa
  • Air conditioning
  • 24/7 front desk
  • Free parking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Full-service spa
  • Nightclub
  • Breakfast available
  • Room service
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk
  • Air conditioning
  • Vending machine
  • Laundry service

Feel at home (6)

  • Private bathroom
  • Television
  • Terrace
  • Daily housekeeping
  • Laundry facilities
  • Coffee/tea maker

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Executive Double Room

Executive Double Room | View from room

Executive Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 16 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Accessible Double Room

Accessible Double Room

Accessible Double Room

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Bridal Suite

Bridal Suite

Bridal Suite

Highlights

Soundproofed
Air conditioning
Heating
TV
Separate bedroom
Private bathroom
Hair dryer
Coffee/tea maker
  • 15 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed

Similar properties

Exterior

Spark by Hilton London Romford

  • Parking available
  • Free WiFi
  • Bar
  • Non-smoking
7.2 out of 10, Good, 135 reviews
The price is CA $90
CA $108 total
includes taxes & fees
Aug 17 - Aug 18
Spark by Hilton London Romford
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About the area

Map
Southend Arterial Road, Hornchurch, England, RM11 3UJ

What's nearby

  • Lakeside Shopping Centre - 11 min drive - 17.2 km
  • Bluewater Shopping Centre - 17 min drive - 22.1 km
  • ExCeL Exhibition Centre - 24 min drive - 20.4 km
  • Westfield Stratford City - 25 min drive - 24.9 km
  • O2 Arena - 27 min drive - 24.4 km

Getting around

  • London (SEN-Southend) - 36 min drive
  • Stansted Airport (STN) - 38 min drive
  • London City Airport (LCY) - 41 min drive
  • Heathrow Airport (LHR) - 84 min drive
  • Upminster Station - 4 min drive
  • Gidea Park Station - 5 min drive
  • Harold Wood Station - 22 min walk
  • Airport shuttle (surcharge)

Restaurants

  • ‪Crispy Cod - ‬5 min drive
  • ‪The Ardleigh - ‬18 min walk
  • ‪KFC - ‬5 min drive
  • ‪The New Inn - ‬5 min drive
  • ‪Great Wall Chinese Takeaway - ‬6 min drive

About this property

Palms Hotel & Retreat By Palette London Romford

Palms Hotel & Retreat By Palette London Romford features a nightclub and puts you within a 15-minute drive of Lakeside Shopping Centre. Guests will have free perks like WiFi and self parking.

Languages

English

At a glance

DONE

Hotel size

    • 138 rooms
DONE

Arriving/Leaving

    • Check-in start time: 3:00 PM; Check-in end time: midnight
    • Minimum check-in age: 18
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
    • Front desk staff will greet guests on arrival at the property
    • This property doesn't offer after-hours check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • No cribs (infant beds)
DONE

Pets

    • Pets not allowed
    • Service animals welcome
WIFI

Internet

    • Free WiFi in rooms (speed: 25+ Mbps)
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Other information

    • Designated smoking areas

Property amenities

Food and drink

  • Full breakfast (surcharge) each morning 7:00 AM–9:30 AM
  • Room service (limited hours)

Working away

  • Meeting room
  • Conference space (270 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage

Facilities

  • Picnic area
  • Terrace
  • Full-service spa
  • Nightclub
  • Lockers available
  • Banquet hall
  • Outdoor furniture

Accessibility

  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 79
  • Accessible airport shuttle
  • Upper floors accessible by stairs only
  • Thin carpet in room

Room amenities

Be entertained

  • 32-inch TV
  • Digital TV channels

Home comfort

  • Air conditioning and heating
  • Coffee/tea maker
  • Electric kettle
  • Iron/ironing board (on request)

Sleep well

  • Soundproofed rooms
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free WiFi (speed of 25+ Mbps)

More

  • Daily housekeeping

Special features

Spa

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is open daily.

Fees & policies

Optional extras

  • Full breakfast is offered for an extra charge of approximately GBP 12.99 for adults and GBP 12.99 for children
  • Airport shuttle service is offered for an extra charge of GBP 100 per person (one-way)

Children & extra beds

  • Airport shuttle for children between the ages of 2 and 17 costs GBP 100 (one-way)

Policies

This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express

Also known as

Palms Hotel & Retreat By Palette London Romford Hotel
Palms Hotel & Retreat By Palette London Romford Hornchurch
Palms Hotel & Retreat By Palette London Romford Hotel Hornchurch

Frequently asked questions

Are pets allowed at Palms Hotel & Retreat By Palette London Romford?

Sorry, pets aren't allowed, but service animals are welcome.

Is parking offered on site at Palms Hotel & Retreat By Palette London Romford?

Yes, there's free self parking.

Is airport shuttle service offered by Palms Hotel & Retreat By Palette London Romford?

Yes, an airport shuttle is available. The charge is GBP 100 per person one-way.

What are the check-in and check-out times at Palms Hotel & Retreat By Palette London Romford?

Check-in start time: 3:00 PM; Check-in end time: midnight. Check-out time is 11 AM.

Is there an onsite casino at Palms Hotel & Retreat By Palette London Romford?

No, this hotel doesn't have a casino, but Aspers Casino (25-min drive) is nearby.

What is there to do at Palms Hotel & Retreat By Palette London Romford and nearby?

Palms Hotel & Retreat By Palette London Romford has a nightclub and a spa, as well as a picnic area.

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Palms Hotel & Retreat By Palette London Romford Reviews

Reviews

6.6

Good

8.2/10

Cleanliness

7.2/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Excellent hotel.
Jacqueline, 2-night trip

10/10 Excellent

Woman on the reception was very helpful and friendly.
Ben, 1-night trip

10/10 Excellent

Very clean and tidy
Ben, 2-night trip

8/10 Good

Nice, clean and renovated (building work is still going on in hotel grounds). Free parking. It has a ground floor and first floor but doesn’t have a lift (we did not have heavy suitcases so no problem for us). The only thing to highlight is that there is no room AC or central air conditioning. So staying in summer months when outside temperature is hot can be uncomfortable. Bed was queen size and comfortable, room was spacious and clean.
Sikander, 1-night trip

10/10 Excellent

Two the young lady on front desk 10 out 10

The young lady on front desk was amazing she was helpful and professional the rooms a clean.over all amazing stay and a big thanks to the two cleaners they was brilliant.I will definitely recommend this hotels
Spencer, 1-night trip

10/10 Excellent

Receptionist were excellent and vey informative
Lincoln, 1-night trip

6/10 Okay

The room was basic but it was all we needed. The faults were that we had no air con or even a fan and it was extremely warm during the night. In addition we had numerous people talking outside our room at 2am very loudly which meant we didn’t get to sleep until after we had asked them to move. Not a bad hotel but not worth £110 a night.
Teigan, 1-night trip

6/10 Okay

They were not able to get a key card for the rooms. So they had to keep letting me into my room . There's was only one person at reception. But had only one person at reception, who was very busy.
paul, 1-night trip

2/10 Terrible

The restaurant and bar which were advertised as facilities were closed for renovation with no notice of works. This meant after arriving we were unable to have an evening meal. The nearest pub was 20 mins drive. Breakfast was awful with take away cup, no fruit pastries or yoghurt. Very poor. Cleanliness, awful. Desk had coffee stains, sink had somebody's facial hair and shower curtain was covered in what looked like blue shower gel.
Shaun, 1-night trip

6/10 Okay

Suppose to have a garden view and we had an extension to look at three foots away from the room. Someone at 3.20am was on their phone shouting loudly until 6.30am - not nice getting woken up in the early hours of the morning. Our complaint was suppose to be investigated and they were getting back to us - still waiting nearly a week later.
Michael, 2-night trip

6/10 Okay

Easy to find with ample parking on site and near to the entrance. A wonderful lobby area with the restaurant to the right and checking in immediately to your left. On checking in, I was told that breakfast was not booked with the stay which I queried and then had to prove via the original booking confirmation that it was booked with it. Next issue was the air-con unit. Although it wasn't a hot day, it was very humid which warmed up the room to make it uncomfortable. The unit displayed a message to say control was done centrally and the front desk said they would have someone to sort it out within 30 minutes. This never happened which led to an uncomfortable night's sleep. The room itself was tastefully done with a proper office chair at the desk for once. The shower was fantastic and very invigorating. Breakfast was delicious with everything cooked just right. Overall, this stay should have been close to a 5 star rated stay but too many little issues dragged it down when they could easily have been overcome. I would definitely look to stay here again though knowing how good it could be.
Mike, 1-night trip

4/10 Poor

Denise, 1-night trip

8/10 Good

Paul, 4-night trip

10/10 Excellent

Bojan, 1-night trip

10/10 Excellent

JOYCEE, 1-night trip

10/10 Excellent

Matthew, 4-night trip