6/10 Good
Jun 11, 2025
Look elsewhere!
I was optimistic because online the pictures seem like it's a nice hotel, but sad to say it has much to improve. The check in was easy but from there on we had many bumps. The room was non-smoking, but we were surrounded by many smokers, it should definitely be posted and enforced, pool was dirty, no net to clean it. The sofa bed was super flimsy and room states that 4 people can sleep in the room we booked, two fit in one bed but the sofa bed was stained and is not spacious enough for two, so my kid had to sleep on the floor. The restroom had only one toilet paper roll that was half used so by the time we call front desk to asl for more, the line was busy. The light in the restroom goes on automatically so if you need the restroom during the night like we do it can be very disruptive. But what was really disturbing was a ticking sound, not a drip, more like an annoying ticking sound all night, this did not let us sleep. The area is surrounded by racket from construction next door and busy area just not a place for good sleep. We also got a lot of light coming in through the windows because there are no blinds just thin curtains that don't cover it all. The restroom floor is pretty slip and I fell hit my knee, so I send my husband to get food for me and the staff told him that I had to go get the food myself. We were four people, so we got four plates, I think it's fair since it says breakfast included, sad but it's but not easy getting good customer service at this hotel.
Susan
Susan, 1-night family trip
Verified Hotels.com guest review