4/10 Fair
Jun 15, 2025
Extremely disappointing.
The property seems tired. The lobby was without air conditioning and very uncomfortable. While I recognize that checkin is at 4, it sure seemed like the policy doesn't really accommodate early arrivals as we didn't get our room until after 3. As rooms are cleaned, is it not possible to assign a room to waiting guests?? Our bathroom also was not clean with residue on the toilet, The hotel is beautifully situated on the ocean and we had a corner room, but we were underwhelmed. The biggest problem was the very loud music playing in the park next door which seemed an attraction to the hotel's restaurant and bar at ground level. It was loud rock music that really disrupted our desire for an early night. The front desk indicated when we called that city ordinance allows such music until 11 which didn't feel very insightful about finding a way to maximize profit and enjoyment of its restaurant/bar with its hotel guests. Nice location but we won't stay at this Hilton again.
Lewis
Lewis, 1-night trip
Verified Hotels.com guest review
