6/10 Good
15 Sep 2024
The hotel room descriptions and rankings are misleading and exaggerated.
This is not a 10 out of 10 property.
The restaurant may be a 10 but accommodations are not. My room was listed and booked as a 1 bedroom premium room that sleeps 3. Anticipating the bed to be in its own room and a couch for the third person ( if needed) in a living area. The bed was separated from the kitchenette by a curtain and there was a narrow cushion on the kitchen window sill. No other living area seating. The desk was child size . This is not a “ one bedroom” by global standards. The rooms are small studios.The sq meters are omitted from all postings (shame on me for not asking!)
There was no baggage service, which generally would be ok but we had to hand carry up 3- 4 flights of stairs along thin walkways in the sun. The parking is referred to as on site but it’s a hike up a significant hill.
It is my opinion that a hotel with a 10/10 rating should have a baggage handler service and parking shuttle as a service.
The photos of the pool size are lounge area are taken at an angle that make it look much larger and more spacious than it is.
The service was noticeably different and better for young couples vs middle aged single fit female hikers.
Unfortunately the room was just too small for 2 people ( non couple). We were told that no other rooms were available, so we lost our full prepayment for the 3 days. The photos and descriptions of the rooms remain misleading along with the 10/10 ranking.
Courtney
Courtney, 3-night trip with friends
Verified Hotels.com guest review
