6/10 Good
24 Jul 2020
heck it all out well before reserving
For the price that was charged, the communication should of been much, much better. We were not told until after the fact that the wifi it says they have we have to pay for separate. The Queen size bed creaked and made so much noise when you turn, it can be heard throughout. Not to mention, very uncomfortable. The 3 of us were the only people in the pool area. We were told to put our masks on and stay 6 ft apart. We were family. They never said a word later when 6 others walked in with no masks. All the little details like pool hour schedules, that your suppose to get a bracelet for the pool, you have to purchase a card for laundry services. None of that is mentioned before reserving a cabin. It said 2 twin beds, it didn't say short bunk beds. I'm 6'1" and could not sleep on them. The futon you can feel the bars underneath when you sit, making it very uncomfortable. If we ever consider trying the property again, it will be gone over completely before renting. There is no way we would purchase the very expensive price for the membership.
Janet
Janet, 2-night family trip
Verified Hotels.com guest review