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Emerald Hotel

4.5 star property
Luxury hotel in Gisborne, connected to the convention center

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Photo gallery for Emerald Hotel

View from property
Seasonal outdoor pool, pool umbrellas, sun loungers
Apartment, 2 Bedrooms | Living area
Exterior
Lobby
Located in a prime spot connected to the convention center, Emerald Hotel offers an eco-friendly retreat with modern amenities like a seasonal outdoor pool and business center. Connect to WiFi, take advantage of luggage storage, and enjoy sun-kissed moments on the terrace. The helpful staff has left a lasting impression on previous guests.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Electric vehicle charging point
  • Pool
  • Connecting rooms available
  • Non-smoking
  • Free WiFi

Main amenities (9)

  • Daily housekeeping
  • Seasonal outdoor pool
  • Business center
  • Meeting rooms
  • Terrace
  • Front-desk safe
  • Conference space
  • Luggage storage
  • Limited hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Separate bathtub and shower
  • Terrace
The current price is CA $139
CA $161 total
includes taxes & fees
Jun 12 - Jun 13

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Junior Suite

Premium bedding, pillowtop beds, desk, blackout drapes

Junior Suite

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Suite, 1 King Bed

Premium bedding, pillowtop beds, desk, blackout drapes

Standard Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • Sleeps 3
  • 1 King Bed

View all photos for Executive Suite, River View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, River View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • River view
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Suite, Pool View

Premium bedding, pillowtop beds, desk, blackout drapes

Executive Suite, Pool View

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • Sleeps 4
  • 1 King Bed OR 2 Twin Beds

View all photos for Executive Apartment

Executive Apartment

Executive Apartment

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Pillow menu
Blackout drapes/curtains
Premium bedding
Pillowtop bed
  • Sleeps 5
  • 2 Twin Beds
Outdoor pool

Portside Hotel

  • Pool
  • Kitchen
  • Laundry facilities
  • Free parking
9.0 out of 10, Wonderful, 402 reviews
The price is CA $149
CA $173 total
includes taxes & fees
Jun 1 - Jun 2
Portside Hotel
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About the area

Map
13 Gladstone Road,Gisborne 4040, Gisborne, 4040

What's nearby

  • Gisborne Harbour - 6 min walk - 0.6 km
  • Tairawhiti Museum - 8 min walk - 0.7 km
  • Te Poho-o-Rawiri Meeting House - 16 min walk - 1.4 km
  • Midway Beach - 2 min drive - 2.1 km
  • Gisborne Hospital - 7 min drive - 5.0 km

Getting around

  • Gisborne (GIS) - 7 min drive

Restaurants

  • ‪Kfc - ‬11 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Subway - ‬13 min walk
  • ‪Burger King - ‬10 min walk
  • ‪Yoko'Sushi Express Cafe - ‬6 min walk

About this property

Emerald Hotel

Situated by the ocean, Emerald Hotel is a great choice for a stay in Gisborne. Guests can enjoy the seasonal outdoor pool, and kayaking and surfing/body boarding are nearby. Fellow travelers say great things about the helpful staff.

Languages

English

At a glance

DONE

Hotel size

    • 49 rooms
    • Arranged over 3 floors
DONE

Arriving/Leaving

    • Check-in start time: 2:00 PM; Check-in end time: 9:00 PM
    • Minimum check-in age: 18
    • Check-out time is 10 AM
DONE

Special check-in instructions

    • The property charges 3 percent for credit card payments
    • The front desk is open daily from 8:00 AM - 8:30 PM
    • Guests will receive an email 48 hours before arrival with check-in instructions; front desk staffed during limited hours
    • This property doesn't offer after-hours check-in
    • At check-in, guests must provide a record of full COVID-19 vaccination
    • COVID-19 vaccination record requirement applies to all guests aged 12 and up; guests must have received complete COVID-19 vaccination at least 1 days prior to check-in
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • Up to 2 children (12 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Pets not allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free covered onsite self parking
    • Onsite parking limited
    • Electric vehicle charging point on site
    • Height restrictions apply for onsite parking
    • Onsite parking includes off-street options
DONE

Other information

    • Smoke-free property

Property amenities

Traveling with children

  • Children stay free (see details)

What to do

  • Bicycle rentals nearby
  • Ecotours nearby
  • Golf lessons nearby
  • Kayaking nearby
  • Surfing/body boarding nearby

Working away

  • Business center
  • Meeting rooms
  • Conference space

Services

  • Front desk (limited hours)
  • Luggage storage
  • Pool loungers
  • Pool umbrellas

Facilities

  • Safe-deposit box at front desk
  • Terrace
  • Seasonal outdoor pool

Accessibility

  • Wheelchair accessible
  • Elevator

Room amenities

Be entertained

  • 40-inch flat-screen TV
  • Digital TV channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Pillow menu
  • Blackout drapes/curtains
  • Premium bedding
  • Pillowtop mattress
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Separate bathtub and shower
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi

More

  • Daily housekeeping
  • Connecting/adjoining rooms available

Special features

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Fees & policies

Refundable deposits

  • Deposit: NZD 150.00 per accommodation, per stay

Optional extras

  • Credit card charges are subject to an extra charge of 3 percent

Parking

  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • The seasonal pool is open from November to March

Policies

This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, and a first aid kit on site.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche
Cashless transactions are available.

Also known as

Emerald Gisborne
Emerald Quality Hotel Gisborne
Quality Emerald Gisborne
Quality Hotel Emerald
Quality Hotel Emerald Gisborne
Quality Hotel Gisborne
Emerald Hotel Gisborne
Emerald Hotel Hotel
Emerald Hotel Gisborne
Emerald Hotel Hotel Gisborne

Frequently asked questions

Does Emerald Hotel offer free cancellation for a full refund?

Yes, Emerald Hotel does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Emerald Hotel?

Yes, there's a seasonal outdoor pool.

Are pets allowed at Emerald Hotel?

Sorry, pets aren't allowed.

Is parking offered on site at Emerald Hotel?

Yes, there's free self parking. Parking spots may be limited. Electric vehicle charging is available.

What are the check-in and check-out times at Emerald Hotel?

Check-in start time: 2:00 PM; Check-in end time: 9:00 PM. Check-out time is 10 AM.

What is there to do at Emerald Hotel and nearby?

Have fun with activities like cycling, kayaking, and sailing, and practice your swing at the nearby golf course. Additional recreation nearby includes ecotours. Emerald Hotel also has a seasonal outdoor pool.

What's the area around Emerald Hotel like?

Emerald Hotel is a short 7-minute drive from Gisborne (GIS) and 8 minutes' walk from Tairawhiti Museum.

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Reviews

8.2

Very good

8.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Popular mentions

Room
Service staff
View
Parking
River
Lobby
Towns
Location
Family friendly
Store

What guests liked

  • The property offers convenient and easily accessible off-street parking. (6 reviews)
AI Sparkle IconFrom real guest reviews summarized by AI.

Reviews

4/10

1-night family trip

6/10

Very run down hotel. Noisy fan constantly running in the bathroom. Did have all you needed in the room. And the bed was comfy. Just very three star accommodation and the price reflects it so can’t complain. Would only stay for one night for a quick stop over.
1-night trip

8/10

Our stay was good, room was large & also had a separate bedroom with two single beds, did not use that room but would have if there was a queen bed instead of singles. We had a balcony which was pool view. Nice to sit out there in the evening. It was a pity that the pool was not in a clean state, they obviously have a problem with birds as the pool was littered with bird feathers & looked unkempt. Its such a shame the pool area is not looked after as it wouldve been lovely to relax by the pool. Overall the hotel was good & very close to shops, cafes & restaurants.
2-night trip

8/10

2-night business trip

4/10

We didn’t like this hotel at all. It said in the information that the restaurant was closed for renovations, but the receptionist said it had been closed for 4 years. The room smelled as though they’d been cleaning the carpet/furnishings with chemicals. It was very large and very few people staying. Would not stay here again.
2-night trip

6/10

3-night trip

4/10

3-night trip

10/10

Clean
2-night trip

6/10

The property was clean, but the inside was dark uninviting, lots of lights out, bed was just ok. The patio chair cushions were flat as pancakes. The car parking was a night mare as only acess to hotel was onthe first floor in which they shared with other businesses so we had to walk our luggage down to flights of ramps... Staff were awesome. Hitel rating i would give a 3 star wouldn't go back. I
3-night romance trip

10/10

2-night trip

4/10

1-night trip

8/10

3-night trip

10/10

Very nice kids love it
2-night trip

10/10

The hotel was excellent
2-night trip

8/10

The venue looks like it was lovely in its day but it is tired and dated. There is pigeon poop on the ledges outside and the pool needs a revamp. The hotel could be done up beautifully and it would be amazing. Pluses were that the room was fine. Nice staff at check in. Great to be able to park our vehicles.
2-night family trip

10/10

Had an excellent experice overall there. Staff were awesome.
2-night family trip

4/10

No working lifts. Pool area barren dirty seating and umbrellas. Damp smell in corridors. No restaurant permanently closed. Outdoor cushions ripped and dirty. Tv reception rubbish. Can't get hold of owner to complain. No milk provided. People partying till 3am in pool area disturbed all patrons. Will not stay there again. No refund offered by staff.
4-night romance trip

8/10

1-night trip

8/10

The property is very convenient in town. The reception and service staff are lovely. Views are great
6-night family trip

10/10

Me and my husband had an awesome stay everything was perfect 🙂
1-night romance trip

10/10

The staff were amazing our room was clean and we had everything we needed However the owner of this hotel is in a prime location and the hotel is in need of a upgrade in all areas,if it wasn’t for there staff i wouldn’t consider this place again
4-night romance trip

8/10

Well positioned. Room was huge with an outside balcony that was also very large that overlooked the river. Awesome receptionist and friendly room staff. Only downside was extremely noisy neighbours and constant banging, maybe doors being slammed. Overall happy enough with our 2 night stay.
2-night family trip

6/10

Check in was not the best. No staff available. Phone to ring for service but went to message bank. Confusion over where to park car. Lift out of order. Restaurant closed for renovations. Most television currently unavailable. Kettle and tea bags available plus used coffee sachets containing no coffee. Some light bulbs not working. Toilet had brown ring under rim as if not cleaned properly for some time. Shower over bath felt unsafe climbing in and out of as there was nothing available for support. Apart from that the room was spacious, the bed was comfortable and a great view of the river. Unfortunately was the word used several times by reception. Some people management and housekeeping skills would enhance this hotel.
1-night trip

6/10

Right in the centre of Gisbourne, so Good for all amenities.
1-night romance trip

8/10

The building is a bit of a maze - having to be dropped off at the front of the building to book in (no parking available), then drive around the building, to the back, with a card to allow access to the parking area - up a steep ramp (we had a 4x4, so height was a concern.) After parking, we found our room & immediately saw the bedcover was full of old stains - also a small tear in the bedsheet & the pillows had no cover, so a stain that was on the actual pillow was visible through the pillowslip! Fortunately we took our own pillows. Upon using the shower (which was over the bath with a glass screen on the side) found it leaked quite badly on the edge attached to the wall. When the room light was switched on, visible hand marks were on the wall art - Lightbulb was dead above the refrigerator area. The carpet looked quite shabby with stains & marks. Overall we were disappointed as the location was good, being near eateries and the view from the room was also nice, looking out over the river. It was also quiet, despite the fact it appeared to be quite full - (from the number of vehicles in the parking area.)
1-night romance trip