Our stay at Maa Guest House was an absolute nightmare. We had paid for our room in full months in advance (back in February) and even contacted the property the day before our arrival. They confirmed everything was fine and told us to call upon arrival.
When we arrived at the booked property and called, we were met with complete chaos. We were told, "I’m sorry, problem with apartment ." After waiting, a man eventually came down and told us we had to move to a different property on Via Monte Grappa.
He drove us there, but the new location had stairs that made it completely inaccessible for me. When we tried to resolve this, a woman started shouting in Italian, followed by a man shouting at me. It was an extremely scary, intimidating, and painful situation.
Once we explained that we had no choice but to find somewhere else that could actually accommodate me, the man agreed to a refund and drove off. We never saw him again.
My husband then had to walk hotel to hotel searching for a room, but everything was fully booked. We eventually had to book a place out of town via this website. To make matters worse, we were stuck waiting hours for a taxi because drivers kept cancelling, and when one finally arrived, the price was extortionate.
Despite the host verbally agreeing to a refund, webinar has rejected our refund request simply because they haven't been able to reach the host. It is completely unacceptable for a property to confirm a booking the day before. Avoid!