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Mercure Serpong Alam Sutera

4.0 star property
Family-friendly hotel with 2 bars/lounges, near Living World

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Photo gallery for Mercure Serpong Alam Sutera

2 bars/lounges, lobby lounge
Minibar, in-room safe, desk, iron/ironing board
2 bars/lounges, lobby lounge
View from property
Building design
Near Summarecon Mall Serpong, Mercure Serpong Alam Sutera offers a refreshing retreat for the whole family. Indulge in international cuisine at Mint & Pepper, unwind by the poolside bar or explore the garden and enjoy dry cleaning/laundry services during your stay.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Airport transfer
  • Non-smoking
  • Bar
  • Pool
  • 24/7 front desk
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Restaurant and 2 bars/lounges
  • Outdoor pool
  • Breakfast available
  • Free shopping center shuttle
  • Fitness center
  • Free use of bicycles
  • Children's pool
  • Pool bar
  • 24-hour room service
  • Coffee shop/cafe
  • 24-hour business center

For families (6)

  • Children stay free
  • Children's pool
  • Rollaway/extra beds
  • Private bathroom
  • Premium TV channels
  • Garden
The current price is CA $71
CA $86 total
includes taxes & fees
May 18 - May 19

Room options

Available filters for rooms
Showing 5 of 5 rooms

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • City view
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Double Room, 1 Double Bed

Minibar, in-room safe, desk, iron/ironing board

Privilege, Double Room, 1 Double Bed

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
  • City view
  • 32 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Room, 1 Queen Bed, Pool View

Minibar, in-room safe, desk, iron/ironing board

Superior Room, 1 Queen Bed, Pool View

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • 26 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Privilege, Twin Room, 2 Twin Beds

View from room

Privilege, Twin Room, 2 Twin Beds

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Bathrobes
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
  • City view
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Twin Room, 2 Twin Beds

Minibar, in-room safe, desk, iron/ironing board

Superior Twin Room, 2 Twin Beds

Highlights

Air conditioning
LED TV
Eco-friendly toiletries
Private bathroom
Hair dryer
Eco-friendly cleaning supplies
Free bottled water
Coffee/tea maker
  • City view
  • 26 sq m
  • Sleeps 3
  • 2 Twin Beds
2 indoor pools

Trembesi Hotel

  • Pool
  • Spa
  • Free parking
  • Free WiFi
9.0 out of 10, Wonderful, 17 reviews
The price is CA $71
CA $86 total
includes taxes & fees
May 1 - May 2
Trembesi Hotel
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About the area

Map
Jl Alam Sutera Boulevard Kav23, Serpong, South Tangerang, Banten, 15325

What's nearby

  • Living World - 2 min walk - 0.3 km
  • Summarecon Mall Serpong - 6 min drive - 5.5 km
  • Scientia Square Park - 8 min drive - 7.4 km
  • Indonesia Convention Exhibition (ICE) - BSD City - 10 min drive - 9.3 km
  • Aeon Mall BSD City - 11 min drive - 9.8 km

Getting around

  • Soekarno-Hatta Intl. Airport (CGK) - 35 min drive
  • Halim Perdanakusuma Intl. Airport (HLP) - 63 min drive
  • Serpong Rawa Buntu Station - 11 min drive
  • Pondok Sudimara Station - 13 min drive
  • Pondok Jurangmangu Station - 13 min drive
  • Airport shuttle (surcharge)
  • Area shuttle (surcharge)
  • Free shopping center shuttle

Restaurants

  • ‪The Flavor Bliss - ‬4 min walk
  • ‪Starbucks - ‬2 min walk
  • ‪Pepper Lunch - ‬3 min walk
  • ‪Zenbu House of Mozaru - ‬3 min walk
  • ‪Bandar Djakarta - ‬3 min walk

About this property

Mercure Serpong Alam Sutera

At Mercure Serpong Alam Sutera, you'll be within a 10-minute drive of Summarecon Mall Serpong. Guests can indulge in massages and enjoy international cuisine at Mint & Pepper, which is open for breakfast, lunch, and dinner. Other highlights include 2 bars/lounges, an outdoor pool, and a poolside bar.

Languages

English, Indonesian

At a glance

DONE

Hotel size

    • 171 rooms
    • Arranged over 8 floors
DONE

Arriving/Leaving

    • Check-in start time: 2 PM; Check-in end time: 4 PM
    • Contactless check-in available
    • Late check-in subject to availability
    • Minimum check-in age: 18
    • Check-out time is noon
    • Contactless check-out available
    • Late check-out subject to availability
DONE

Special check-in instructions

    • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
    • Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
    • To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
    • If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
DONE

Required at check-in

    • Credit card, debit card, or cash deposit required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 18
DONE

Children

    • One child (16 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
    • No cribs (infant beds)
DONE

Pets

    • No pets or service animals allowed
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
DONE

Transfers

    • Airport shuttle on request (available 24 hours)*
DONE

Offsite

    • Area shuttle*
    • Free shopping center shuttle
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:00 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • 2 bars/lounges
  • Restaurant
  • Poolside bar
  • Coffee shop
  • Barbecue grills
  • 24-hour room service
  • Snack bar/deli
  • Water dispenser

Traveling with children

  • Children stay free (see details)
  • Children's pool

What to do

  • Golfing nearby
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • 5 meeting rooms
  • Computer station
  • Conference space (5920 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Free bicycle rentals
  • Pool loungers

Facilities

  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Fitness center
  • An outdoor pool
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Vegan dining options
  • Vegetarian dining options
  • Humane treatment of captive wild animals
  • Locally-owned & organized tours & activities
  • Local artist showcase
  • At least 10% of profits reinvested in community & sustainability
  • Local culture & ecosystem education
  • Double-glazed windows
  • At least 80% lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • No plastic soda bottles
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Banquet hall

Accessibility

  • Elevator
  • Wheelchair-accessible public washroom
  • Wheelchairs available on site

Room amenities

Be entertained

  • LED television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Minibar
  • Coffee/tea maker
  • Electric kettle
  • Slippers
  • Iron/ironing board (on request)

Sleep well

  • Rollaway/extra bed (surcharge)
  • Bed sheets provided

Freshen up

  • Private bathroom
  • Shower only
  • Eco-friendly toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi
  • Phone

Food and drink

  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Eco-friendly toiletries
  • Bulk dispenser for toiletries
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • LED light bulbs
  • Recycling
  • Water-efficient showers only

Special features

Dining

Mint & Pepper - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Maniz Pool Deck - This poolside bar serves light fare only. Open daily.
Mocca - This lobby lounge serves light fare only. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately IDR 208000 for adults and IDR 104000 for children
  • Airport shuttle service is offered for an extra charge of IDR 363000 per vehicle (one-way, maximum occupancy 4)
  • Area shuttle service is offered for an extra charge
  • Late check-out can be arranged for an extra charge (subject to availability)

Children & extra beds

  • Rollaway beds are available for IDR 450000.0 per night

Policies

Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher, a smoke detector, a security system, and a first aid kit on site.
This property accepts credit cards, debit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Union Pay

Also known as

Alam Sutera Serpong
Mercure Alam Sutera
Mercure Serpong
Mercure Serpong Alam
Mercure Serpong Alam Sutera
Mercure Serpong Alam Sutera Hotel
Mercure Serpong Alam Sutera Hotel Tangerang
Mercure Serpong Alam Sutera Tangerang

Frequently asked questions

Does Mercure Serpong Alam Sutera offer free cancellation for a full refund?

Yes, Mercure Serpong Alam Sutera does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Mercure Serpong Alam Sutera?

Yes, there's an outdoor pool and a children's pool.

Are pets allowed at Mercure Serpong Alam Sutera?

Sorry, pets and service animals aren't allowed.

Is parking offered on site at Mercure Serpong Alam Sutera?

Yes, there's free self parking.

Is airport shuttle service offered by Mercure Serpong Alam Sutera?

Yes, an airport shuttle is available. The charge is IDR 363000 per vehicle one-way.

What are the check-in and check-out times at Mercure Serpong Alam Sutera?

Check-in start time: 2 PM; Check-in end time: 4 PM. Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.

What is there to do at Mercure Serpong Alam Sutera and nearby?

Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a fitness center. Mercure Serpong Alam Sutera also has a garden.

Are there restaurants at or near Mercure Serpong Alam Sutera?

Yes, Mint & Pepper offers international cuisine, pool views, and poolside dining.

What's the area around Mercure Serpong Alam Sutera like?

Mercure Serpong Alam Sutera is located a short 2-minute walk from Living World.

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Reviews

8.6

Excellent

8.8/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Popular mentions

Location
Shopping malls
Room
Breakfast
Restaurant
Service staff

Reviews

10/10 Exceptional

Haikal, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Great place

My stay was wonderful. My room was comfortable and had a good night sleep. I really loved the pool and the gym. The staff was amazing. The staff near the pool was excellent and alway attentive. Location is great and feels safe. The hotel is near a mall and many restaurants and shopping which makes it very convenient. I would stay here again.
Ted, 9-night trip
Verified Hotels.com guest review

10/10 Exceptional

Marle, 4-night trip
Verified Expedia guest review

8/10 Very good

A convenient and cheap rate.
Foo yin, 2-night business trip
Verified Hotels.com guest review

6/10 Good

Good location

Location is good but the rooms are looking tired. Room is not that clean but that could be due to the older fixtures. Not enough lights in room making it too dark for work. Desk light is not bright at all. Breakfast have dropped in standard.
3-night business trip
Verified Hotels.com guest review

8/10 Very good

Fatema, 5-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Answer, 1-night trip
Verified Expedia guest review

10/10 Exceptional

This hotel is not far from airport and walkable distance to shopping mall.
YEN SHEN, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Fantastic property immaculately clean, great food all combined with an amazing staff from the front desk, the concierge to the housekeeping staff.. This hotel is my home away from home every time I work in Jakarta..
Ian, 6-night business trip
Verified Expedia guest review

10/10 Exceptional

It’s by walking distance to have lunch and dinner. Transportation is by taxi easily to get. It has a safe environment. The hotel price is reasonable, the draw back is that it’s non-refundable.
Kie Ging, 3-night trip
Verified Expedia guest review

10/10 Exceptional

The staff were very friendly and call us by our names
James, 6-night romance trip
Verified Expedia guest review

10/10 Exceptional

Convenient location

Location was convenient for me as the office is near to the hotel. Room was clean but sheets smells. Was out early and back late (due to traffic) and hence did not notice that I have to indicate if I want the sheets changed until the last night. Breakfast was alright in selection but it was tasty to me. Other meals taken in the hotel is good but a bit on the high side. Overall service was good.
4-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Great location, great amenities. The restaurants and shopping mall just across the road.
HARIADI, 3-night family trip
Verified Expedia guest review

8/10 Very good

near to shopping mall
Young Cherl, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Chris, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Turmudji, 1-night trip
Verified Hotels.com guest review

8/10 Very good

The overall quality of the hotel is high, but the low water pressure of the shower and the difficulty to adjust the water temperature were a bit annoying.
Stephane, 3-night business trip
Verified Expedia guest review

6/10 Good

Chong, 2-night trip
Verified Expedia guest review

6/10 Good

Disappointment

Room maintenance not up to standard. Power failure on check-in and aircon failure after power repair. Changed room with problem of Aircon not controllable, freezing and Refrigerator not cold but noise very disturbing.
Vincent, 3-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Richard, 3-night business trip
Verified Hotels.com guest review

8/10 Very good

Great location. Fantastic staff and facilities. Unfortunately the room feels a bit dated. Bed sheets and bathroom generally were not too clean.
Yan, 3-night romance trip
Verified Expedia guest review

10/10 Exceptional

Great short stay.

Great short stay with mum.
2-night family trip
Verified Hotels.com guest review

8/10 Very good

Das Personal ist sehr freundlich und sehr hilfsbereit und hat mir bei allen Angelegenheiten geholfen.
Alessandro, 9-night business trip
Verified Expedia guest review

2/10 Poor

Tan, 4-night business trip
Verified Hotels.com guest review

8/10 Very good

Good location, many F&B outlets & malls in the vicinity
Benjamin, 3-night business trip
Verified Expedia guest review