Upon arrival, I was given a dirty room with long black hairs in the shower, which no one in my group has. When checked in, I was told housekeeping was gone for the day, and I assumed they would clean the room the next morning. However, housekeeping never came. After returning from sightseeing, I called the front desk and was informed that the hotel doesn’t offer regular daily cleaning; you must request it 24 hours in advance. I thought I had already done so. The receptionist was rude and unhelpful, telling me to either leave the trash outside or take it out myself. This was extremely inconvenient, especially after multiple cleaning requests.
The next day, I came back to find the room still dirty. I called again. The same receptionist said she "put it on the board," but housekeeping was gone. No apology, just offered to send someone the next day, but I was checking out.
That night, things took a dangerous turn. When we returned from dinner, there was a strong gas smell in the room. I told my son to stay out/ called the front desk. The receptionist was disturbingly nonchalant, saying someone would come up to turn it off. Maintenance confirmed there was an issue and suggested I request a new room. When I spoke to the front desk, the receptionist said, "Dangerous is your opinion."
Gas exposure is extremely hazardous, leading to nausea, dizziness, respiratory issues. I no longer felt safe. packed our things to leave. I'm currently awaiting a refund for the night we did not stay