Let me start with no elevator and very steep stairs. No offer to help two seniors with their luggage to get to our third floor room. Once we made it to our “Deluxe King Room” at $300 per night, we were struck by the lack of basics that made it “deluxe”. Sure, there was a small settee shoved in the corner described as a couch and a small chair set in between the nightstand and the wall to the bathroom – but both were unusable given the layout of the room. The room included:
• A 22” TV on the large wall opposite the king (true king, nice) bed, the effect is a postage stamp entertainment center. Cable only, no streaming services.
• A set of five paper dixie cups in the bathroom, with one very small bar of soap to share between the two sinks.
• No wine opener or wine glasses in the room. There was a shared wine opener and glasses you could grab in the downstairs public area, but there was a sign that you must leave the opener in the lounge.
• A small shared refrigerator in a downstairs alcove. I travel with the need to refrigerate medicine, which was in this shared location. Good luck finding space though, because the fridge is full of boxes of leftovers from other guests’ dinner last night (or no idea how long they have been there, nor any idea when it was last cleaned out).
• No in room coffee capability. No ability to make coffee in the shared area. We had to go out and get coffee because we woke up before well before the one-hour breakfast time allotment for the ent