I recently stayed at this hotel for a very important reason—I needed a private location for a Zoom mediation regarding my lawsuit. As a patient in a nursing home, paralyzed from the neck down due to past negligence, this was the first time I had left my current facility. I knew there would be challenges regarding my comfort and pain, but the hotel staff went above and beyond to accommodate my needs.
I arrived the day before my mediation with two caretakers, and we quickly realized that getting me comfortable would be difficult. I was unable to sit on the couch, and the bed was too high for me. I was scared and unsure of what we were going to do. That’s when the manager, Jen, truly showed her kindness and dedication. Even after she clocked out, she and her husband returned to help us in any way they could. Thankfully, there was a pull-out bed, and they worked to get me as comfortable as possible. I don’t know what I would have done without them—I am beyond grateful for their compassion and willingness to help.
Throughout my stay, the entire staff was incredibly kind and attentive. Whether we needed towels, coffee, or anything else, they were quick to assist, which made a big difference. Breakfast was great, and I really appreciated the quality coffee from Coffee Bean.
This experience meant a lot to me, and I will definitely be returning—to show my appreciation. I sent Jen, Jacob and two other employees a gift from bath & body works. Thank you. Nadine Vives
