Perfect location for our sightseeing of trip of Monterrey. Beautiful views of the city and mountains. Very close to many excellent restaurants. Room was exceptionally large.
Room not ready when we arrived early, so checked our bags, came back approx 4 hours later. Room was given to us, but was unbelievable hot, AC wasn't on. We turned it on and unpacked.
Floors weren't particularly clean, no bathmat, handtowel, drinking water, or an extra roll of TP.
Thought hmmm, not wonderful for a 5star hotel.
The interior hallways were in dire need of vacumming.
Next day all was corrected thanks to our housekeeper and the maintenance fellows got the AC runing.
We did really enjoy the hotel, just wish they had a little more care with the condition of a room they rent.