8/10 Very good
Feb 18, 2025
The staff and service is really good. They are very polite and helpful. The room is clean and spacious. But the lock of the door is broken and as a 5-star hotel/ residence, I‘d expect more amenities in room such as free water(refill which usually have at all 5-star hotel I‘ve been) or toothbrush in room. Breakfast is okay but during weekend where they have many guests, the staff is not enough and causing slow service. Food run out and there‘s no refill. Weekday, food option is not as much variety. Food station don‘t have staff standing by and I have to stand and wait for the staff to come in. No staff come to collect empty dish from table and you have to eat the food on stag old plates. This also include buffet in the evening. With 5-star, I‘d expect more organize of this service.
VIP perk is not provided and no communication before check-in with the request.
Kids club is good, keep your kid busy. Love the infinity pool, nice view. Sunset is very beautiful.
Pattreeya
Pattreeya, 2-night family trip
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