we didn't know about lima but as soon as we got to the hotel, we knew we were in a not so safe neighborhood because every store, including this hotel, had a security guard at the entrance. because of this, we didn't dare to walk far but just went to the cafe across the street for dinner. even that cafe had a security guard! the hotel itself was modern and clean. staff was helpful. when i discovered that i left my backpack in the lobby, we called them and they already had it secured and told us that we could get it back when we were back from Machu Picchu. when we were there to retrieve the backpack, the front desk staff didn't know anything about it but luckily the security guard remembered and got it for us and i was so thankful for that. but of course, we were able to speak spanish, otherwise, it would be very hard to communicate. anyway, very honest and helpful staff.