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DoubleTree by Hilton Rochester

4.0 star property
Hotel with indoor pool, near Marketplace Mall

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for DoubleTree by Hilton Rochester

Exterior
Reception
Room, 1 King Bed with Sofa bed, Non Smoking
Indoor pool, open 7:00 AM to 10:00 PM, sun loungers
Junior Suite, 1 Bedroom | Living area

Reviews

8.2 out of 10

Very good

Popular amenities

  • Pool
    Pool
  • Free parking
    Free parking
  • Connecting rooms available
    Connecting rooms available
  • Bar
    Bar
  • Airport transfer
    Airport transfer
  • 24/7 front desk
    24/7 front desk
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • Indoor pool
  • Breakfast available
  • Free airport shuttle
  • Free area shuttle
  • Free shopping center shuttle
  • 24-hour fitness center
  • Room service
  • 24-hour business center
  • 7 meeting rooms
  • Meeting rooms
For families
  • Children stay free
  • Free cribs/infant beds
  • Refrigerator
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
The price is CA $166
CA $190 total
includes taxes & fees
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for One King Bed, Non-Smoking, Accessible

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Non-Smoking, Accessible

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Standard, One King and One Sofa Bed

Premium bedding, in-room safe, desk, iron/ironing board

Standard, One King and One Sofa Bed

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Sofa bed
Private bathroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for One King Bed, Accessible, Roll In Shower

Premium bedding, in-room safe, desk, iron/ironing board

One King Bed, Accessible, Roll In Shower

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

Premium bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed with Sofa bed, Non Smoking

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Standard, Two Double Beds

Standard, Two Double Beds

Standard, Two Double Beds

Highlights

Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Premium bedding
Private bathroom
Hair dryer
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Junior Suite, 1 Bedroom

Highlights

Separate sitting area
Air conditioning
Connecting rooms available
Free cribs/infant beds
Refrigerator
LCD TV
Separate bedroom
Premium bedding
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel
Pool
Free parking
Free WiFi
Restaurant
8.2 out of 10, Very good, (1002)
The price is CA $162
CA $185 total
includes taxes & fees
Dec 15 - Dec 16
Holiday Inn Hotel & Suites Rochester - Marketplace, an IHG Hotel
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About the area

Map
1111 Jefferson Rd, Rochester, NY, 14623

What's nearby

  • Marketplace Mall - 2 min drive
  • Tim Hortons Iceplex - 4 min drive
  • University of Rochester - 7 min drive
  • Rochester Institute of Technology - 8 min drive
  • Strong - 10 min drive

Getting around

  • Greater Rochester Intl. Airport (ROC) - 9 min drive
  • Rochester Station - 17 min drive
  • Free airport shuttle
  • Free area shuttle
  • Free shopping center shuttle

Restaurants

  • ‪Chick-fil-A - ‬19 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Dairy Queen - ‬5 min walk
  • ‪Taco Bell - ‬7 min walk
  • ‪Tully's Good Times - ‬12 min walk

About this property

DoubleTree by Hilton Rochester

At DoubleTree by Hilton Rochester, you'll be within a 10-minute drive of University of Rochester and Rochester Institute of Technology. The indoor pool is a great spot to take a dip, and guests can grab a bite to eat at Bistro 252, which serves American cuisine and is open for breakfast. Other highlights include a free airport shuttle, a bar/lounge, and a 24-hour fitness center. Fellow travelers love the pool and helpful staff.

Languages

English

At a glance

Hotel size

  • 248 rooms
  • Arranged over 6 floors

Arriving/Leaving

  • Check-in start time: 4:00 PM; Check-in end time: anytime
  • Contactless check-in available
  • Express check-out available
  • Minimum check-in age: 21
  • Check-out time is 11:00 AM
  • Contactless check-out available

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card required for incidental charges
  • Government-issued photo ID may be required
  • Minimum guest age is 21
  • Minimum check-in age is 21
  • Minimum Spring Break check-in age is 21

Children

  • Children (18 years old and younger) stay free when occupying the parent or guardian's room, using existing bedding

Pets

  • Pets not allowed
  • Service animals welcome

Internet

  • Free WiFi in public areas
  • Free WiFi and wired internet access in rooms

Parking

  • Free onsite self parking
  • Onsite RV/bus/truck parking (fees apply)
  • Wheelchair-accessible parking and van parking on site

Transfers

  • Free airport shuttle from 5 AM to 11 PM

Offsite

  • Free area shuttle within 3 miles
  • Free shopping center shuttle

Other information

  • Smoke-free property
  • No stag/bachelor or hen/bachelorette parties

Property amenities

Food and drink

  • Buffet breakfast (surcharge) on weekday mornings 6:30 AM–10:00 AM
  • Restaurant
  • Bar/lounge
  • Room service (limited hours)

What to do

  • Skiing nearby

Working away

  • 24-hour business center
  • 7 meeting rooms
  • Conference space (12480 square feet)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free grocery shopping service
  • Luggage storage
  • Wedding services
  • Porter/bellhop
  • Pool loungers

Facilities

  • 1 building/tower
  • Built in 1985
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Terrace
  • Television in common areas
  • 24-hour fitness center
  • An indoor pool
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible van parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible lounge
  • Closed captioned TV
  • Phone accessibility kit
  • Well-lit path to entrance
  • Stair-free path to entrance

Room amenities

Be entertained

  • MP3 docking station
  • 32-inch LCD TV
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower only
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available
  • Mobile key entry

Special features

Dining

Bistro 252 - This restaurant specializes in American cuisine and serves breakfast only.
Trellis Lounge - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of approximately USD 15.50 for adults and USD 8.95 for children

Children & extra beds

  • Rollaway beds are available for USD 15.0 per night

Pool, spa, & gym (if applicable)

  • Pool access available from 7:00 AM to 10:00 PM

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties.
Only registered guests are allowed in the guestrooms.
Guests can rest easy knowing there's a fire extinguisher and a first aid kit on site.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
This property accepts credit cards, debit cards and cash.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton).
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The sauna (surcharge) is open 9 AM-8 PM daily. Access is limited to 1 guest at a time.

Also known as

DoubleTree Hilton Hotel Rochester
DoubleTree Hilton Rochester
DoubleTree Rochester
Hilton DoubleTree Rochester
Hilton Rochester
Rochester DoubleTree
Rochester DoubleTree Hilton
Rochester Hilton
Strathallan Hotel Rochester
DoubleTree Hilton Rochester Hotel
DoubleTree by Hilton Rochester Hotel
DoubleTree by Hilton Rochester Rochester
DoubleTree by Hilton Rochester Hotel Rochester

Frequently asked questions

Does DoubleTree by Hilton Rochester offer free cancellation for a full refund?
Yes, DoubleTree by Hilton Rochester does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at DoubleTree by Hilton Rochester?
Yes, there's an indoor pool. Guests have pool access from 7:00 AM to 10:00 PM.
Are pets allowed at DoubleTree by Hilton Rochester?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at DoubleTree by Hilton Rochester?
Yes, there's free self parking. RV/bus/truck parking is available.
Is airport shuttle service offered by DoubleTree by Hilton Rochester?
Yes, a free airport shuttle is available from 5 AM to 11 PM on request.
What are the check-in and check-out times at DoubleTree by Hilton Rochester?
Check-in start time: 4:00 PM; Check-in end time: anytime. Check-out time is 11:00 AM. Express check-out and contactless check-in and check-out are available.
What is there to do at DoubleTree by Hilton Rochester and nearby?
Have fun with nearby winter activities like skiing. Enjoy a swim in the indoor pool or use the hotel's other amenities, which include a 24-hour fitness center and a garden.
Are there restaurants at or near DoubleTree by Hilton Rochester?
Yes, Bistro 252 offers American cuisine.

DoubleTree by Hilton Rochester Reviews

Reviews

8.2

Very good

8.4/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Popular mentions

RoomService staffBedRestaurantFoodBathroomElevatorLocationShowerLobby

What guests liked

  • The pool was a highlight, providing a warm and welcoming space for guests to enjoy. (12 reviews)
  • The property is located near many dining options, with good food at the bar and bistro, and a convenient location for highway access. (4 reviews)
romieromieFrom real guest reviews summarized by AI.

Reviews

4/10 Fair

Danielle, 2-night trip
Verified Hotels.com guest review

6/10 Good

Cleanliness was poor along with service
Kathleen, 1-night family trip
Verified Hotels.com guest review

8/10 Very good

It was good and comfortable
Maria Del Pilar, 1-night trip
Verified Hotels.com guest review

4/10 Fair

Highly disappointed
There was a hockey tournament in town and homecoming weekend for the college. It was tough to find something as I didn’t pick right when I found out about going up and so I felt like the prices were inflated. The check-in was okay except they gave cookies that had nuts in them without asking if anyone wanted them without nuts. Big disappointment for the family. The room had a weird smell in one location that never went away over the two days we were there. There was a door to the adjoining room and the deadbolt looked like it had been broken and if someone wanted to they could have opened their side and peeked in because there was a gap. One of the outlets only worked on the bottom plug so you had to unplug the tv to get it to work. The heat had a funky smell when it was turned on. The elevators apparently had something going on with them because they were really slow. I won’t be going back and I wouldn’t recommend going there.
Jonathan, 2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

kelly, 2-night trip
Verified Hotels.com guest review

8/10 Very good

john, 2-night trip
Verified Hotels.com guest review

8/10 Very good

Recent Stay
The room and service were excellent. My one complaint was the breakfast buffet. The “hot” food was cold. Otherwise everything was great. I may come back next time I visit, but I will avoid the breakfast buffet.
Mark, 4-night trip
Verified Hotels.com guest review

4/10 Fair

Restaurant has only like two waiters, food takes forever and quality of food is really bad. In the room we found mouse traps an roaches. This is a very old hotel with a lot of problems. Sorry to see a great Hilton to go down this way
Jorge, 4-night business trip
Verified Hotels.com guest review

6/10 Good

Check in was wonderful! The lady was very helpful and just a delight! Went down to the bar for a drink. Sat at a table waited for order to be taken, waited even longer to get our drinks. No follow up to see how we were doing. Had to go back up to bar to place another drink order. Long wait again for the to be brought over. Next night went down to order dinner to take back to the room. Gave me a menu and pointed out at least 5 things that they did not have. I ordered salmon and a Ceasar salad. The bill was incorrect the salmon was not added. Waited over 30 minutes while others were served. My order got lost?? or they just did not bring it out?? not sure what was whispered between the bar tender and the cook. while sitting there the 2 gentlemen sitting next to me received their meals. I asked what they ordered as I did not see it on the menu. I would have preferred the fish dinner. The menu I received as I was not a full menu. The Lady Bartender had no sense of urgency to wait on the guests and kept blaming everything on a new system.
Courtney Lawson, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Amy, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

The room and hotel was very clean. What was lacking was complimentary coffee & water in the lobby.
Kerra, 3-night family trip
Verified Hotels.com guest review

4/10 Fair

I contacted the front desk after midnight on the night I checked in. I didn't check in till probably around 10:40 PM. Getting into my room. I decided to take a shower, I realized there was no hot water. The faucet on my shower turned a complete 360°. Not a good sign. I contacted the front desk and they informed me that no one was on maintenance at that time. I hung up and then called back again and was offered a room four floors down to either use just a shower or to move to. I did not want to move four floors away at almost 1 AM in the morning. I also did not want to travel four floors just to shower. So, I declined. Maybe it was stupid of me, but I assumed that later that day they would send someone to fix the shower and make it so I did not have to shower elsewhere to receive hot water. This did not happen. I came back and it was the same thing. I decided not to push the issue, so I did not shower for two days. There was plenty of hot water out of the faucet of the sink in the bathroom, so I used that to sponge myself. I would have raised more of an issue if I would have been paying for it on my own, but my company covered this trip. I still don't think it's fair for them to pay this amount of money for a room that had no ability for me to shower. I will be coming back multiple times to Rochester for business, this is not where I will be staying.
Lindsey, 2-night business trip
Verified Hotels.com guest review

8/10 Very good

Nice but expensive
A nice stay but not for almost 409 a night. Was too expensive.
Darrell, 1-night business trip
Verified Hotels.com guest review

2/10 Poor

Hilton DoubleTree Rochester, NY
On arrival staff was nice. Checked in my room. Pulled my sheets back. Comforter had blood stains on it and was discolored. Called the front desk, security brought me sheets. No comforters were available. I was not offered another room until the following day. Terrible stay and will never stay at the Hilton DoubleTree in Rochester, NY ever again‼️ Hotels.com should remove them from your site immediately
Ashley, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

John, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Breahna, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Great stay
My stay was great, this will be the hotel I stay at from now on
Sheena, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

I had a great stay and it was very conveniently located
James, 2-night trip
Verified Expedia guest review

10/10 Exceptional

Christian, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Disappointed
The room itself was dirty. There was a bottle cap on floor by the one bed that was never picked by staff. The beds were only half made, the shower did not work on our last day. We did not receive value for money.
Debbie, 3-night trip
Verified Hotels.com guest review

10/10 Exceptional

Vicky, 1-night trip
Verified Hotels.com guest review

8/10 Very good

Good stay
Diana M., 4-night business trip
Verified Expedia guest review

10/10 Exceptional

Anil, 1-night trip
Verified Expedia guest review

10/10 Exceptional

Property is neat, clean, safe, and quiet. A little hard to hear the front desk clerk.
Melissa, 1-night business trip
Verified Expedia guest review

8/10 Very good

Really hot in lobby bar area
Lynne, 1-night trip
Verified Expedia guest review