2/10 Poor
May 26, 2025
Stay from Hell
They don't have housekeeping, pool and hot tub closed, lounge closed, restaurant closed. Bed bugs found in room, hotel staff witnessed them and acknowledged they know about the problem. Key card machine broke, you need hotel employee to let you in your room. Price quoted by Hotels.com was not honored, hotel claim price put in their systems was done so by Hotels.com and nothing they could do to change it. Web site shows a beautiful facility yet everything is broke or closed and don't know why Hotels.com would advertise and use them. Hotel refused to give refund, obviously will never go back to this hotel and never trust Hotels.com going forward for my travel plans. Was in town for a big event, many other area hotels sold out and ended up paying triple the amount quoted by Hotels.com. No direct phone number found to speak to a Hotels.com employee to help resolve issue. Have never seen anything like this before in all my years of travel. Shame, shame on Causeway Bay Hotel and even more so to Hotels.com who recommended them and continues to do so. Be aware folks, look for other reviews which I found after the fact. Hotel employee admitted they have bed bugs and most of the few quests they have are homeless. I feel for these people but nobody should be staying here. Lobby is beautiful, only thing in the hotel that is.
Delmar
Delmar, 2-night family trip
Verified Hotels.com guest review