At Shangri-La Golden Sands, Penang, you can spend time at the beach enjoying beach massages, volleyball, and beachside drinks, plus you'll be within a 5-minute walk of Ferringgi Beach. There's fun for everyone with the 2 outdoor pools and free water park, and guests can also take advantage of a health club and 2 outdoor tennis courts. The restaurant is a great spot for a bite to eat and cold drinks are served at the bar/lounge. Other highlights include a golf course, a free kid's club, and a poolside bar. Fellow travelers say great things about the helpful staff.
Languages
Chinese (Mandarin), English, Indonesian, Japanese, Malay
At a glance
Hotel size
387 units
Arranged over 7 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is noon
Contactless check-out available
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
One child (11 years old and younger) stays free when occupying the parent or guardian's room, using existing bedding
Babysitting*
Free supervised childcare
Free children's club
Pets
No pets or service animals allowed
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Wheelchair-accessible parking on site
Free offsite parking nearby
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7:00 AM–11:00 AM
Restaurant
Bar/lounge
Beach bar
Poolside bar
24-hour room service
Snack bar/deli
Traveling with children
Children stay free (see details)
Free children's club
Free water park access
Children's pool
Mini golf
Playground
Free supervised childcare/activities
Grocery/convenience store
Lifeguard on site
What to do
On the beach
Tennis lessons
Beach volleyball
Ecotours
Golf lessons
Mini golf
Shopping
Access to nearby outdoor pool
Access to nearby health club
Boat tours nearby
Working away
Business center
5 meeting rooms
Computer station
Conference center
Services
24-hour front desk
Concierge services
Tour/ticket assistance
Limo or town car service
Dry cleaning/laundry services
Hair salon
Free newspapers in lobby
Luggage storage
Wedding services
Multilingual staff
Porter/bellhop
Pool loungers
Pool umbrellas
Facilities
Built in 1980
Safe-deposit box at front desk
Garden
Picnic area
Library
Television in common areas
Health club
Golf course on site
2 outdoor pools
Free water park
Arcade/game room
2 outdoor tennis courts
Waterslide
Banquet hall
Accessibility
Elevator
Elevator door width (inches): 71
Wheelchair-accessible parking
2 on-site accessible parking spaces
Wheelchair-accessible concierge desk
Wheelchair-accessible path to elevator
Wheelchair-accessible pool
Wheelchair-accessible business center
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Room amenities
Be entertained
43-inch LCD TV
Premium cable channels
Home comfort
Air conditioning (climate-controlled)
Minibar
Coffee/tea maker
Bathrobes and slippers
Iron/ironing board
Sleep well
Hypo-allergenic bedding
Pillow menu
Blackout drapes/curtains
Turndown service
Free crib/infant bed
Rollaway/extra bed (surcharge)
Bed sheets provided
Freshen up
Private bathroom
Shower only
Bidet
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
Food and drink
Free bottled water
More
Daily housekeeping
In-room safe
Access via exterior corridors
Fees & policies
Mandatory fees
You'll be asked to pay the following charges by the property at check-in or check-out. Fees may include applicable taxes:
A tax is imposed by the city: MYR 3.00 per accommodation, per night
Optional extras
Continental breakfast is offered for an extra charge of approximately MYR 82 per person
Children & extra beds
In-room babysitting is available for an extra charge
Rollaway beds are available for MYR 150 per night
Pool, spa, & gym (if applicable)
Children under 4 years old are not allowed in the swimming pool or health club without adult supervision
Policies
Noise-free guestrooms cannot be guaranteed.
Only registered guests are allowed in the guestrooms.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
This property accepts credit cards. Cash is not accepted.
Credit cards accepted: Visa, Mastercard, American Express, Diners Club, JCB International
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.
The listed child breakfast fee applies to guests age 11 and younger.
Also known as
Golden Sands Resort Shangri-La
Golden Sands Resort Shangri-La Penang George Town
Golden Sands Shangri-La
Golden Sands Shangri-La Penang George Town
Golden Sands Batu Ferringhi
Golden Sands Resort By Shangri-La Hotel Batu Ferringhi
Golden Sands Resort By Shangri-La Penang/Batu Ferringhi
Golden Sands Resort by Shangri La
Shangri Golden Sands, Penang
Shangri La Golden Sands Penang
Shangri-La Golden Sands, Penang Resort
Golden Sands Resort by Shangri La Penang
Shangri-La Golden Sands, Penang George Town
Shangri-La Golden Sands, Penang Resort George Town
Frequently asked questions
Does Shangri-La Golden Sands, Penang offer free cancellation for a full refund?
Yes, Shangri-La Golden Sands, Penang does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
Is there a pool at Shangri-La Golden Sands, Penang?
Yes, there are 2 outdoor pools and a children's pool.
Are pets allowed at Shangri-La Golden Sands, Penang?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Shangri-La Golden Sands, Penang?
Yes, there's free self parking.
What are the check-in and check-out times at Shangri-La Golden Sands, Penang?
Check-in start time: 3:00 PM; Check-in end time: 11:00 PM. Check-out time is noon. Contactless check-in and check-out are available.
What is there to do at Shangri-La Golden Sands, Penang and nearby?
Have fun with onsite activities such as volleyball, and practice your swing at the golf course. Additional recreation onsite includes ecotours. Enjoy a swim in one of the 2 outdoor swimming pools or use the resort's other amenities, which include a waterslide and a health club. Shangri-La Golden Sands, Penang also has an arcade and a picnic area, as well as a garden and access to a nearby health club.
Are there restaurants at or near Shangri-La Golden Sands, Penang?
Yes, there's an onsite restaurant.
What's the area around Shangri-La Golden Sands, Penang like?
Shangri-La Golden Sands, Penang is a short 3-minute walk from Ferringgi Beach and 7 minutes' walk from Batu Feringghi Night Market.
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Reviews
8.2
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
8.2/10
Cleanliness
8.6/10
Staff & service
8.4/10
Amenities
7.8/10
Property conditions & facilities
8.2/10
Eco-friendliness
Reviews
8/10 Very good
24 Feb 2025
Stephen
Stephen, 3-night trip
Verified Hotels.com guest review
8/10 Very good
12 Feb 2025
we had enjoyed our stay in the hotel and we feel that the breakfast quality of food can be improved.
Bak Huat
Bak Huat, 2-night family trip
Verified Hotels.com guest review
6/10 Good
27 Jan 2025
Not suitable for peace & quite & older couples!
Owing to the design of building you cannot escape the uncontrolled noise of children playing in the swimming pools.
Definitely would not recommend to older couples. Perfect for young families.
Breakfast good & varied.
Reception not very helpful or informative. However the lower ranks very pleasant.
This is not the Golden Sands we remembered & enjoyed in 1980, but time moves on!!
Not the hotel’s fault but the beach has all but disappeared.
Alastair
Alastair, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Jan 2025
Great stay for a family
We loved our stay at the Golden Sands. Excellent choice for families. The pool area is fantastic.
John
John, 3-night family trip
Verified Hotels.com guest review
6/10 Good
22 Jan 2025
Aaron
Aaron, 2-night trip
Verified Hotels.com guest review
8/10 Very good
12 Jan 2025
Silva
Silva, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
9 Jan 2025
The place to stay at Batu Feringgi
Great Location!!! Very good services and personnel,,, Love the stay here 🙏
Arcangel
Arcangel, 4-night trip
Verified Hotels.com guest review
8/10 Very good
4 Jan 2025
Hong Jim
Hong Jim, 2-night trip
Verified Hotels.com guest review
8/10 Very good
3 Jan 2025
Compared to previous visits there is tangible improvement especially with the personnel and the breakfast offered
Verified traveller
5-night trip
Verified Hotels.com guest review
4/10 Fair
18 Dec 2024
Stefan
Stefan, 2-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Dec 2024
Family friendly resort
Nur Iffah
Nur Iffah, 2-night family trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2024
Nice
Nur Dhamirah Sakinah Binti
Nur Dhamirah Sakinah Binti, 2-night trip
Verified Expedia guest review
10/10 Exceptional
29 Nov 2024
Staff were brilliant. Got amazing upgrade
Adam
Adam, 4-night trip
Verified Expedia guest review
8/10 Very good
26 Nov 2024
Pray chanting through loudspeaker outside room very disruptive, especially at 6am in morning when trying to sleep
peter
peter, 8-night romance trip
Verified Expedia guest review
8/10 Very good
23 Nov 2024
Paid for an upgrade - additional service fees were hidden though. Lack of recycling options around the hotel as well to reduce waste.
Lloyd
Lloyd, 3-night trip
Verified Hotels.com guest review
8/10 Very good
20 Nov 2024
Great stay. Room good. Breakfast amazing - great choice. Walking distance to lots of places to eat& entertainment. Parking was convenient. Good choice of pools.
Linda
Linda, 6-night romance trip
Verified Expedia guest review
10/10 Exceptional
13 Nov 2024
Simon
Simon, 1-night trip
Verified Expedia guest review
10/10 Exceptional
7 Nov 2024
A lovely historic hotel that was comfortable and enjoyable. The restaurant was great.
David
David, 3-night family trip
Verified Expedia guest review
6/10 Good
30 Oct 2024
Did not meet expectations
Overall so so. Service is pretty disappointing. Facilities for kids are good. Food was a disappointment. Esp sat seafood buffet and sun sigi's bar and grill.
Verified traveller
1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
13 Oct 2024
Need razor
Charlotte
Charlotte, 3-night trip
Verified Expedia guest review
8/10 Very good
6 Oct 2024
Nice Hotel, but looks dates. Needs an uplift
Excellent breakfast and amenities. Needs more staff on duty for check in as there were a lot guests waiting to be checked in and only one staff was doing it all
Anish
Anish, 1-night family trip
Verified Hotels.com guest review
10/10 Exceptional
2 Oct 2024
Very clean, lovely staff, inviting atmosphere. Would recommend
Kristina
Kristina, 5-night romance trip
Verified Expedia guest review
10/10 Exceptional
14 Sep 2024
Nice place to stay
Kelly
Kelly, 4-night family trip
Verified Expedia guest review
8/10 Very good
10 Sep 2024
Cheok KwanJackson
Cheok KwanJackson, 2-night trip
Verified Hotels.com guest review
6/10 Good
9 Sep 2024
The stay was alright although I wasn't offered the VIP service. Nothing spectacular aside from the beach and wet park for kids.
There are AC charging facilities at the hotel but have no instructions how to operate it and checking online for those that had used it before states that the its pretty difficult to operate it using a non common app plus the fees is super pricey (not recommended to use)