To Whom It May Concern,
I had a truly disappointing experience during check-in at your hotel. After traveling 10 hours by plane, my fiancée and I waited in line for 10 minutes. When it was finally our turn, the front desk rep, who clearly saw us waiting, told us she wouldn’t check us in because she was going on her lunch break. No apology, no regard for the inconvenience—just a dismissive attitude. We then had to wait another 15 minutes for the next available rep, who was equally unfriendly, unhelpful, and looked like she didn’t want to be there at all. No welcome, no empathy—just cold, poor service.
Things didn’t get better once we reached our room. The Wi-Fi didn’t work with our room number and last name. On top of that, the room wasn’t even ready—we had to wait another 10 minutes while the cleaner finished. This entire check-in process was frustrating, unprofessional, and far below the standards I expected. While the room and amenities were fine, your staff clearly needs better training in professionalism and customer service.
No guest should be treated like this. I am requesting compensation for this unacceptable experience and expect to hear from management soon.
Sincerely,
Laranzo Stay