8/10 Very good
May 1, 2025
Nice Hotel, decent rooms, good location, hot room!
Positives: Reception staff very friendly | Hotel was in great location - 5 mins from Underground station and right across the road from Kensington Park. Lovely area. Very close to Notting Hill. Vibrant area. Room was on the small side but well appointed and more than adequate for our requirements during our stay. Didn't eat in the hotel. We had a disappointing over priced Aperol Spritz in the bar on the 1st night.
Negatives: Our room on arrival was incredibly hot despite it being no more than 15 degrees outside. Even stepping out the lift in to the corridor leading to the room was very hot. We had a dinner reservation so put on the AC in the room and hoped it would cool down but no luck. On return, room was still unbearably hot. Reception brought up a fan and looked at AC and assured us room would cool down. It didn't! We were so tired after a days travelling so went to bed but had a very restless and sweaty night! It was like sleeping in a room in Italy in July with no Air con! I contacted reception in the morning and asked to be put in a different room. In their defence, staff were again helpful and moved us to a room on the 1st floor. What a difference! Air con worked and room was very cool and we slept well. Shame we couldn't have had this the 1st night! In hindsight, for what we were paying per night, I should have insisted on swapping room before going to bed on 1st night. Dissapointed that no compensation was offered. Had to pay for the spritz too!
Colin
Colin, 2-night trip
Verified Hotels.com guest review
