8/10 Very good
Create staff. Had a late check in and they were very accommodating
Leslie
Leslie, 3-night trip
Best Western Plus Gilbert/Mesa
Mesa hotel with outdoor pool
Best Western PLUS Mesa is set in a prime location of Mesa, offering guests warm hospitality and a lovely ambiance. Enjoy the free breakfast buffet, unwind in the hot tub or fitness center, connect to free WiFi in public areas and indulge in convenient amenities like wake-up service.
Good
Popular amenities
- Pool
- Free parking
- Free WiFi
- Connecting rooms available
- Air conditioning
Main amenities (12)
- Daily housekeeping
- Outdoor pool
- Fitness center
- Self parking
- Hot tub
- 24-hour business center
- 2 meeting rooms
- 24-hour front desk
- Computer station
- Front-desk safe
- Laundry service
- Self-serve laundry
For families (6)
- Children stay free
- Free cribs/infant beds
- Microwave
- Connecting/adjoining rooms available
- Private bathroom
- Premium TV channels
Room options
Check availability for these dates
Showing 5 of 5 rooms
Standard Room, 2 Queen Beds, Accessible, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
- Sleeps 4
- 2 Queen Beds
Standard Room, 1 King Bed, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
- Sleeps 2
- 1 King Bed
Standard Room, 2 Queen Beds, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
- Sleeps 4
- 2 Queen Beds
Standard Room, 1 King Bed, Accessible, Non Smoking
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
- Sleeps 2
- 1 King Bed
Standard Room, 1 King Bed, Non Smoking (Small Room)
Highlights
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
Refrigerator
HDTV
Hypo-allergenic bedding
Premium bedding
- Sleeps 2
- 1 King Bed
Similar properties
DoubleTree by Hilton Phoenix Mesa
- Pool
- Pet friendly
- Parking available
- Free WiFi
Excellent
1,002 reviews
CA $116
CA $133 total
includes taxes & fees
Dec 28 - Dec 29
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About the area
1563 S Gilbert Rd, Mesa, AZ, 85204
About this property
Best Western Plus Gilbert/Mesa
Timezone: America/Phoenix Set in a prime location of Mesa (AZ), Best Western PLUS Mesa puts everything the city has to offer just outside your doorstep. The hotel offers guests a range of services and amenities designed to provide comfort and convenience. 24-hour front desk, facilities for disabled guests, express check-in/check-out, Wi-Fi in public areas, car park are just some of the facilities on offer. Guestrooms are designed to provide an optimal level of comfort with welcoming decor and some offering convenient amenities like non smoking rooms, air conditioning, wake-up service, desk, alarm clock. Entertain the hotel's recreational facilities, including hot tub, fitness center, outdoor pool. Best Western PLUS Mesa combines warm hospitality with a lovely ambiance to make your stay in Mesa (AZ) unforgettable. West Mesa
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Best Western Plus Gilbert/Mesa Reviews
Good
7.8
Cleanliness
8.4
Location
8.6
Staff & service
6.8
Eco-friendliness
7.4
Property conditions & facilities
Popular mentions
RoomService staffBreakfastBedShowerVatBathroomLocationBathtubElevator8/10 Very good
Breakfast was great. The staff is beyond pleasant, friendly and helpful. The pool was under renovations and it was clearly posted and that was fine. The bathroom was clean but the bathtub needs improvement.
Veronica
Veronica, 2-night trip
10/10 Exceptional
Comfortable stay
Older but they’re remodeling. Our room wasn’t yet updated. Thin blanket so ask right away for extra if you want to be warm.
Cynthia
Cynthia, 1-night trip
2/10 Poor
We arrived and the female clerk was out side in a car........with someone....she was rude and no one else was here abandoned pool was green she left back to her car before we even got our luggage out the room is terrible tub filthly went to complain no one in hotel front desk anywhere we just went upstairs locked door leaving at first light..I want a refund have not slept
Tory
Tory, 1-night trip
4/10 Fair
The breakfast was good.
I didn’t trust the check in staff. The pool was closed and I was told it had been closed for over a month. The website wasn’t updated. Hallways were dirty and shower had chips in it
Isaac
Isaac, 2-night trip
2/10 Poor
Pool does not work. Druggy people hang around hotel.
chance
chance, 2-night trip
2/10 Poor
The room was obnoxiously hot with air conditioning set point of 61; checked out after an 1 hour. Room smelled bad (421); shower hard to operate something wrong; sink faucet only had hot water. Aweful experiment. Also waited 20 minutes to check in
Joan
Joan, 1-night trip
6/10 Good
Wings and bar next door had a shooting. If we hadn’t gotten delayed in getting backtothe hotel that evening we would’ve been walking through the parking lot when the shooting was going on.
Sink faucet loose only a small stream of water would come out, no shower curtain—had to ask cleaning staff for one (they were helpful). Front desk clerk kept yawning whole time we were checking in even after we commented.
Debra
Debra, 2-night trip
2/10 Poor
The hotel is old. Our room #220 had a huge stain on the carpet and the air conditioner unit made so much noise it was hard to sleep. Also, the TV did not work someone had to come and fix it. We did not have a mirror in our room but my sister’s room did but her room did not have towels or TP. There were also paper signs on the elevator that the pool was under construction but the website did not mention this when we booked the rooms. The hotel is next to a restaurant and the outside parking lot is poorly kept.
Maria
Maria, 3-night trip
10/10 Exceptional
Front desk was helpul and efficient. Everything was nice/ clean. They could use some new carpeting
Annemarie
Annemarie, 2-night trip
2/10 Poor
The property is in a terrible condition. The carpet in the entire building is so old and dirty that if you walk bare feet, feet gets black dirt.
Gyanendra
Gyanendra, 2-night trip
8/10 Very good
The parking lot was well lit.
jeri
jeri, 2-night trip
8/10 Very good
Doors dragging, walls sagging.
The walls around bathroom seem to be shifting inside and out. Doors dragging on the floor.
Gwendolin
Gwendolin, 1-night trip
10/10 Exceptional
Friendly staff and quiet
Naomi
Naomi, 1-night trip
10/10 Exceptional
Clean and comfortable. Staff friendly. Breakfast bar very good.
brenda
brenda, 1-night trip
10/10 Exceptional
The place was convenient to the venue we were visiting, Antique Wedding house. It was right near freeway and didnt hear road noise from our room.
Faith
Faith, 1-night trip
4/10 Fair
disappointed
The staff were great, breakfast was good. As far as the room, the tub and bathroom floor was extremely slick, there was not a non slip matt for the tub. Our bathtub backed up when room next door used their tub. The hotel was so noisy we didn't get much sleep at all. Bed was comfortable and the room had fridge and microwave which is always nice.
Verified traveller
1-night trip
8/10 Very good
Nothing fancy
Hotel is worn down. The bathtub and shower need to be renovated. The sink and mirror too high for my 7 year old to use.
Microwave and fridge was good. Closet seemed iffy since the door automatically swung closed when opened and hidden behind the mirror of a door. I didn't want to forget anything inside it since it seems like it's just a mirror. The beds could use mattress upgrades to a pillow top. The carpets were grungy. The walls had touch up paint spots that were either a different color or the finish was wrong. We asked a couple weeks ahead to stay on the same floor as a teammate and they couldn't accommodate. Pool was cold, spa was broken and cold. We didn't try the breakfast. The staff was very helpful when we needed towels and a luggage valet.
Richeanne
Richeanne, 2-night trip
10/10 Exceptional
The area felt safe and convenient. the room was clean and okay, but the beds weren't comfortable in my opinion. The service was great as well as the room service. The continental breakfast was delicious.
Verified traveller
2-night trip
6/10 Good
Pleasant staff, but the room missed the mark.
Staff was very nice and pleasant. The room only had two towels, carpet was very stained and beds were not very comfortable. The sink didn’t have much pressure, and the shower drained slowly, the drain looked like it was full of gunk. YUCK! Also the ice makers weren’t working on two floors, then the other floors ran out of ice! The hot tub was also more of a cool tub. Warmer than the pool, but not by much.
Melissa
Melissa, 4-night trip
8/10 Very good
It was fine for an overnite
Rae
Rae, 1-night trip
4/10 Fair
Do NOT stay here
I have no idea how this place as a 8 star rating. It was disgusting. As you can see from my pictures. I would never stay here again. The outside appearance and lobby was so nice. We had three rooms and they all were like this. The bathroom shower was dirty and outdated. The baseboards were dirty and haven’t been cleaned in a while. The carpet was atrocious! We couldn’t even take our shoes off. The sheets were clean, thank goodness or we wouldn’t have been able to sleep there. This should be a one star hotel for $50 a night.
Sandy
Sandy, 1-night trip
6/10 Good
Carpet looks dirty and stained
John
John, 1-night trip
6/10 Good
OK stay
The hotel was kind of old. The carpet on our floor was dirty & had a lot of stains on it. The room we got was a non-smoking room but it smelt like cigarettes when we got there & the fire detector was covered with a plastic bag. We notified the front desk & they fixed it but seems like they don't do a very good job at cleaning. We even noticed some used plastic plates behind the small sofa chair in the room.
Arlinda
Arlinda, 2-night trip
2/10 Poor
No safety bars in bath tub rooms need to be upgraded
James
James, 1-night trip