4/10 Fair
27 Mar 2025
Lacking Customer Service
Front desk staff seemed like they never wanted to help. There was a leak in our air conditioner that left a puddle on the floor. They said they would have someone check it out. That never happened. They never picked up our trash in the room during our 3 days there. They asked if I wanted to reserve a shuttle for the airport and I requested one for 4:30 the morning of departure. I got downstairs one minute late and the shuttle had already left. No one told me they would leave immediately at the time and no one called to check on us to make sure we were coming. Breakfast was pretty good though. Could make your own waffle and they had eggs and sausage, fruit, bagels, cereal, juice and coffee.
Nathan
Nathan, 3-night family trip
Verified Hotels.com guest review