Guests
All properties in West Palm Beach, Florida, United States of America

The Ben West Palm, Autograph Collection, West Palm Beach

3.5-star hotel with 2 restaurants, near Clematis Street

  • Free WiFi
From
$445 CAD

Image gallery

  • Outdoor Pool
  • Outdoor Pool
  • Outdoor Pool
  • Junior Suite, 1 King Bed, Non Smoking, View - Water view
  • Outdoor Pool
Outdoor Pool. Image 1 of 67
1 / 67Outdoor Pool
251 N NARCISSUS AVE, West Palm Beach, 33401, FL, United States of America
8.8.Fabulous.
  • This property was breathtaking, absolutely gorg, the room itself was incredible, spacious…

    Jul. 5, 2021

  • Worst view ever, rooms was like a bunker with view to hotel machinery

    Oct. 2, 2021

See all 153 reviews

Official standards

This property advises that it adheres to Commitment to Clean (Marriott) cleaning and disinfection practices.

Enhanced health and safety measures

This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Property is cleaned with disinfectant
  • Property confirms they are implementing enhanced cleaning measures
  • Guests are provided with free hand sanitizer

Guests rated location

Dining options
Walkable
Safe
Convenient
Shopping
  • Parking available
  • Pool
  • Free WiFi
  • Pet-friendly
  • Gym
  • Non-smoking

Property highlights

Main amenities

  • 208 smoke-free guestrooms
  • Daily housekeeping
  • Near the beach
  • 2 restaurants and 2 bars/lounges
  • Outdoor pool
  • Breakfast available

For families

  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Television
  • Free toiletries
  • Daily housekeeping

What’s around

  • Clematis Street - 3 min walk
  • Rosemary Square - 17 min walk
  • Palm Beach County Convention Center - 25 min walk
  • Worth Avenue Mall - 35 min walk
  • Port of Palm Beach - 4.4 mi / 7.1 km
  • Palm Beach Zoo & Conservation Society - 4.5 mi / 7.2 km

Book this property and collect stamps after your stay

Remember, collect 10 stamps, get 1 reward* night

Enter dates for 2 guests

Guests
  • Room, 1 King Bed, Non Smoking, View
  • Room, 1 King Bed, Non Smoking
  • Room, 2 Queen Beds, Non Smoking, View
  • Room, 2 Queen Beds, Non Smoking
  • Junior Suite, 1 King Bed, Non Smoking, View
  • Room, 2 Queen Beds, Non Smoking (Interior)
  • Room, 1 King Bed, Non Smoking (Interior)

What’s around

Landmarks

  • Clematis Street - 3 min walk
  • Rosemary Square - 17 min walk
  • Palm Beach County Convention Center - 25 min walk
  • Worth Avenue Mall - 35 min walk
  • Port of Palm Beach - 4.4 mi / 7.1 km
  • Palm Beach Zoo & Conservation Society - 4.5 mi / 7.2 km
  • Rapids Water Park - 8 mi / 12.8 km

Getting around

  • Palm Beach Intl. Airport (PBI) - 11 min drive
  • Boca Raton, FL (BCT) - 29 min drive
  • Brightline West Palm Beach Station - 9 min walk
  • West Palm Beach Station - 15 min walk
  • Lake Worth Station - 12 min drive
map
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251 N NARCISSUS AVE, West Palm Beach, 33401, FL, United States of America

At a glance

Hotel size

  • This hotel has 208 rooms
  • This hotel is arranged over 8 floors

Arriving/leaving

  • Check-in time 4:00 PM-5:00 AM
  • Check-out time is 11:00 AM
  • Express check-out

Restrictions related to your trip

  • Check COVID-19 restrictions.

Special check-in instructions

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. Front desk staff will greet guests on arrival.

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 21

Children

  • Up to 12 children stay free when occupying the parent or guardian's room, using existing bedding
  • No cribs (infant beds)

Pets

  • Pets allowed (dogs only)*
  • Up to 50 lbs

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Onsite valet parking (USD 35.00 per night; includes in/out privileges)
  • Wheelchair-accessible parking and van parking on site
  • Electric vehicle charging point on site

Other information

  • Smoke-free property
*See fees and policies for additional details or extra charges

In the hotel

Food and drink

  • Cooked-to-order breakfast daily (surcharge)
  • 2 restaurants
  • 2 bars/lounges
  • Poolside bar

Things to do

  • Outdoor pool
  • Pool sun loungers
  • 24-hour fitness facilities
  • Free bicycles on site
  • Pool umbrellas

Working away

  • Number of meeting rooms - 3
  • Conference space
  • Conference space size (feet) - 7791
  • Conference space size (meters) - 724

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry service
  • Luggage storage
  • Wedding services
  • Multilingual staff

Facilities

  • Number of buildings/towers - 1
  • Year Built - 2020
  • Elevator
  • Safe-deposit box at front desk
  • Fireplace in lobby

Accessibility

  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible parking
  • Assistive listening devices available
  • Wheelchair-accessible concierge desk
  • Assistive listening devices in meeting rooms
  • Wheelchair-accessible van parking
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible fitness center
  • Wheelchair-accessible meeting spaces/business center
  • Wheelchair-accessible on-site restaurant
  • Visual alarms in hallways
  • Handrails in stairways
  • Closed-captioned TV
  • Lowered electrical outlets in bathroom
  • Lowered peephole/viewport in door
  • Lowered locks/deadbolt
  • Height-adjustable showerhead
  • Grab bar - near toilet
  • Lever door handles

Languages Spoken

  • English
  • French
  • Portuguese
  • Spanish

In the room

Home comforts

  • Air conditioning
  • Minibar
  • Coffee/tea maker
  • Iron/ironing board

Sleep well

  • Hypo-allergenic bedding available
  • Blackout drapes/curtains
  • Premium bedding

Things to enjoy

  • Individually decorated

Freshen up

  • Private bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer

Be entertained

  • 55-inch Smart TV
  • Netflix
  • Premium TV channels

Stay connected

  • Desk
  • Free WiFi
  • Phone

More

  • Daily housekeeping
  • In-room safe (laptop compatible)
  • Connecting/adjoining rooms available

Special features

Dining

Proper Grit - This bistro serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available.

Spruzzo - Overlooking the ocean and pool, this restaurant specializes in local and international cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Open daily.

Fees & policies

Optional extras

  • Breakfast costs between USD 20.00 and USD 40.00 for adults, and USD 10.00 and USD 20.00 for children (approximately)

PetsPay at property

  • Pets are allowed for an extra charge of USD 125 per pet, per stay
  • Service animals exempt from fees

ParkingPay at property

  • Valet parking costs USD 35.00 per night with in/out privileges

Hygiene and cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property.

Guests are provided with hand sanitizer.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Only registered guests are allowed in the guestrooms.

Guests can rest easy knowing there's a smoke detector on site.

This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).

This property accepts Visa, Mastercard, American Express, Discover, Diners Club and Union Pay. Cash is not accepted.

Also known as

  • The Ben West Palm, Autograph Collection Hotel
  • The Ben West Palm, Autograph Collection West Palm Beach
  • The Ben West Palm, Autograph Collection Hotel West Palm Beach

*See fees and policies for additional details or extra charges

FAQs

  • Yes, The Ben West Palm, Autograph Collection does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
  • This property confirms that disinfectant is used to clean the property and guests are provided with hand sanitizer. Please note that this information has been provided by our partners.
  • Yes. Valet parking costs USD 35.00 per night. Electric vehicle charging is available.
  • Yes, there's an outdoor pool.
  • Yes, dogs are welcome, with a maximum weight of 50 lbs per pet. There's a charge of USD 125 per pet, per stay. Service animals are exempt from fees.
  • You can check in from 4:00 PM - 5:00 AM. Check-out time is 11:00 AM. Express check-out is available.
  • Yes, there are 2 onsite restaurants, featuring local and international cuisine and ocean views. Nearby restaurants include Lynora's (3-min walk), Roxy's Pub (3-min walk), and Kabuki Sushi Thai Tapas (3-min walk).
  • No, this hotel doesn't have a casino, but Club Vegas Casino Arcade (7-min drive) and Lake Worth Casino Building and Beach Complex (15-min drive) are both nearby.
  • Have fun during the warmer months with activities such as cycling. Enjoy a swim in the outdoor pool or use the hotel's other amenities, which include 2 bars and a 24-hour fitness center.
8.8.Fabulous.
  • 10.0.Exceptional

    Business Trip

    Courteous and very attentive staff. Great location and comfortable accommodations, highly recommended.

    Mazhar, 1 night business trip, Aug. 18, 2021

    Verified Hotels.com guest review

  • 8.0.Very Good

    Stay at the Ben

    By and large, the stay was made great by the staff. Have to comment on service of room. On two consecutive days, we had to ask front desk to get room serviced towards end of day. When we approached lady taking care of rooms, she was surly and rude. However, believe that this was as a result of labour shortage and not being able to get good help.

    Robert, 2 night trip, Aug. 5, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    excellent

    Debbie, 2 night trip, Aug. 2, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing staff

    Everyone and Everything was amazing. The girls at the Front Desk and Jed the Bell Hop were Superb

    Peter, 2 night trip, Jul. 30, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    The Ben is a wonderful

    2 night trip, Jul. 18, 2021

    Verified Expedia guest review

  • 2.0.Poor

    Service was terrible

    1 night family trip, Jul. 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Wonderful Hotel . Very nice unique lobby. Loved the chocolate cake in the cafe in Lobby. Great atmosphere and neighborhood.

    1 night family trip, Jul. 17, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    Housekeeping needs work

    Great hotel - but my room was not made up in 2 out of 3 days ,

    Marius, 3 night business trip, Jul. 13, 2021

    Verified Hotels.com guest review

  • 10.0.Exceptional

    Amazing experience thank you.

    3 night romance trip, Jul. 12, 2021

    Verified Expedia guest review

  • 10.0.Exceptional

    It was amazing. Very clean and comfortable.

    1 night romance trip, Jun. 28, 2021

    Verified Expedia guest review

See all 153 reviews