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Four Points by Sheraton Surabaya, Pakuwon Indah

Photo gallery for Four Points by Sheraton Surabaya, Pakuwon Indah

Exterior
2 outdoor pools, free cabanas, pool umbrellas
Deluxe King Bed | Premium bedding, down comforters, in-room safe, desk
Deluxe King Bed | Premium bedding, down comforters, in-room safe, desk
Junior Suite, 1 King Bed, Non Smoking | Living room | 49-inch Smart TV with cable channels, TV

Overview of Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah

4.0 star property
4-star hotel with 2 outdoor pools, connected to the convention center, near Pakuwon Mall

9.4/10 Exceptional

50 verified Hotels.com guest reviews

Property highlights

  • Free parking
  • Pool
  • Free WiFi
  • Airport transfer
  • Air conditioning
  • Connecting rooms available
Map
Pakuwon Mall, Jalan Puncak Indah Lontar No. 2, Surabaya, 60216
Main amenities
  • Daily housekeeping
  • Restaurant and bar/lounge
  • 2 outdoor pools
  • Breakfast available
  • Valet parking
  • Children's pool
  • 24-hour business center
  • Airport shuttle
  • 24-hour front desk
  • Air conditioning
  • Computer station
  • Front desk safe
For families
  • Free cribs/infant beds
  • Children's pool
  • Connecting/adjoining rooms available
  • Private bathroom
  • Premium TV channels
  • Daily housekeeping

Room options

About this area

Getting around

  • Surabaya (SUB-Juanda) - 43 min drive
  • Surabaya Pasar Turi Station - 31 min drive
  • Surabaya Gubeng Station - 37 min drive
  • Airport shuttle (surcharge)

Restaurants

  • Noodle House - 4 min walk
  • D'stupid Baker - 5 min walk
  • Hajime - 5 min walk
  • Hong Kong garden - 8 min walk
  • Capital - 8 min walk

About this property

Four Points by Sheraton Surabaya, Pakuwon Indah

Four Points by Sheraton Surabaya, Pakuwon Indah offers an airport shuttle (available 24 hours) for IDR 350000 per vehicle one-way. Guests can take a dip in one of 2 outdoor pools or grab a bite to eat at Djaman Doeloe Restaurant, which serves breakfast, lunch, and dinner. Other highlights at this upscale hotel include a bar/lounge and a children's pool.

Languages

Chinese (Mandarin), English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C/140°F or hotter
Follows standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Contactless check-in and check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitizer provided
This information is provided by our partners.

At a glance

Hotel size

  • 310 rooms
  • Arranged over 17 floors

Arriving/Leaving

  • Check-in time from 3:00 PM - midnight
  • Early check-in subject to availability
  • Late check-in subject to availability
  • Minimum check-in age - 17
  • Check-out time is noon
  • Late check-out subject to availability

Restrictions related to your trip

  • Check COVID-19 restrictions

Special check-in instructions

  • This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
  • Front desk staff will greet guests on arrival

Required at check-in

  • Credit card, debit card, or cash deposit required for incidental charges
  • Government-issued photo ID may be required
  • Minimum check-in age is 17

Pets

  • No pets or service animals allowed

Internet

  • Free WiFi in public areas
  • Free WiFi in rooms

Parking

  • Free onsite self parking
  • Onsite valet parking (IDR 50000 per stay)
  • Height restrictions apply for onsite parking

Transfers

  • Airport shuttle on request (available 24 hours)*

Other information

  • Designated smoking areas (fines apply)

Property amenities

Food and drink

  • Buffet breakfast (surcharge) 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends
  • Restaurant
  • Bar/lounge

Traveling with children

  • Children's pool
  • Children's menu

What to do

  • Shopping
  • Access to nearby outdoor pool

Working away

  • 24-hour business center
  • Computer station

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Luggage storage
  • Wedding services
  • Free pool cabanas
  • Pool loungers
  • Pool umbrellas

Facilities

  • 1 building/tower
  • Built in 2019
  • ATM/banking
  • Safe-deposit box at front desk
  • Television in common areas
  • 2 outdoor pools
  • Shopping mall on site
  • 24-hour pool access

Accessibility

  • Elevator
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair accessible
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible concierge desk
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible pool
  • Wheelchair-accessible business center
  • Wheelchair-accessible restaurant
  • Grab bar near toilet
  • Wheelchair-width doorways

Languages

  • Chinese (Mandarin)
  • English
  • Indonesian

Room amenities

Be entertained

  • 49-inch Smart TV
  • Premium cable channels

Home comfort

  • Air conditioning
  • Electric kettle
  • Bathrobes and slippers
  • Iron/ironing board
  • Window screens

Sleep well

  • Hypo-allergenic bedding
  • Down comforter
  • Blackout drapes/curtains
  • Turndown service
  • Premium bedding
  • Free crib/infant bed

Freshen up

  • Private bathroom
  • Free toiletries
  • Hair dryer
  • Towels
  • Toilet paper

Stay connected

  • Desk
  • Free newspapers
  • Free WiFi
  • Phone
  • Electrical adapters/chargers

Food and drink

  • Free bottled water
  • Free tea bags/instant coffee

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available
  • Guidebooks/recommendations
  • Restaurant dining guide

Special features

Dining

Djaman Doeloe Restaurant - This buffet restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered.
MonSoon Alfresco Dining - This theme restaurant serves lunch and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered. Open daily.

Fees & policies

Optional extras

  • Buffet breakfast is offered for an extra charge of IDR 288000 for adults and IDR 144000 for children (approximately)
  • Airport shuttle service is offered for an extra charge of IDR 350000 per vehicle (one-way)
  • Early check-in can be arranged for an extra charge (subject to availability)
  • Late check-out can be arranged for an extra charge (subject to availability)
  • Laundry facilities are available for an extra charge of IDR 100000 per day

Children & extra beds

  • Rollaway beds are available for IDR 380000.0 per night

Parking

  • Valet parking costs IDR 50000 per stay
  • Parking height restrictions apply

Pool, spa, & gym (if applicable)

  • Pool open 24-hours

Hygiene & cleanliness

This property advises that enhanced cleaning and guest safety measures are currently in place.

Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.

Personal protective equipment, including masks, will be available to guests.

Social distancing measures are in place; staff at the property wear personal protective equipment; a shield is in place between staff and guests in main contact areas; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.

Contactless check-in and contactless check-out are available.

Each guestroom is kept vacant for a minimum of 24 hours between bookings.

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott).

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.

Noise-free guestrooms cannot be guaranteed.

Guests can rest easy knowing there's a carbon monoxide detector, a smoke detector, and a security system on site.

This property accepts credit cards, debit cards and cash.

Also known as

Four Points by Sheraton Surabaya, Pakuwon Indah Hotel
Four Points by Sheraton Surabaya, Pakuwon Indah Surabaya
Four Points by Sheraton Surabaya, Pakuwon Indah Hotel Surabaya

Frequently asked questions

Does Four Points by Sheraton Surabaya, Pakuwon Indah offer free cancellation for a full refund?
Yes, Four Points by Sheraton Surabaya, Pakuwon Indah does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.
How much does it cost to stay at Four Points by Sheraton Surabaya, Pakuwon Indah?
As of 10 Dec 2022, prices found for a 1-night stay for 2 adults at Four Points by Sheraton Surabaya, Pakuwon Indah on 18 Dec 2022 start from CA $73, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
What are the cleanliness and hygiene measures currently in place at Four Points by Sheraton Surabaya, Pakuwon Indah?
This property confirms that disinfectant is used to clean the property. Furthermore, guests are provided with hand sanitizer, social distancing measures are in place, and staff are given personal protective equipment. Please note that this information has been provided by our partners.
Is there a pool at Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, there are 2 outdoor pools and a children's pool. Guests have 24-hour pool access.
Are pets allowed at Four Points by Sheraton Surabaya, Pakuwon Indah?
Sorry, pets and service animals aren't allowed.
Is parking offered on site at Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, there's free self parking.
Is airport shuttle service offered by Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, an airport shuttle is available. The charge is IDR 350000 per vehicle one-way.
What are the check-in and check-out times at Four Points by Sheraton Surabaya, Pakuwon Indah?
You can check in from 3:00 PM - midnight. There's a charge for early check-in (subject to availability). Check-out time is noon. Late check-out is available for a charge (subject to availability). Contactless check-in and check-out are available.
What is there to do at Four Points by Sheraton Surabaya, Pakuwon Indah and nearby?
Four Points by Sheraton Surabaya, Pakuwon Indah has 2 outdoor pools and access to a nearby outdoor pool.
Are there restaurants at or near Four Points by Sheraton Surabaya, Pakuwon Indah?
Yes, Djaman Doeloe Restaurant offers alfresco dining. Nearby restaurants include Noodle House (4-min walk), D'stupid Baker (5-min walk), and Hajime (5-min walk).
What's the area around Four Points by Sheraton Surabaya, Pakuwon Indah like?
Four Points by Sheraton Surabaya, Pakuwon Indah is located a short 1-minute walk from Pakuwon Mall.

Overall score and ratings

9.4

Exceptional

9.6/10

Cleanliness

9.6/10

Staff & service

9.1/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

10/10 Exceptional

Hugh, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

ABDUL LATIFF, 1-night trip
Verified Hotels.com guest review

10/10 Exceptional

Stay here if you haven't
First time staying, staff were very friendly and quick to assist with anything. Room is clean, bed comfy. Definitely deserves another stay.
Andrew, 2-night business trip
Verified Hotels.com guest review

10/10 Exceptional

Awesome
it was amazing stay, the staff are so courteous, they make life very easy
Abhishek, 1-night business trip
Verified Hotels.com guest review

10/10 Exceptional

2-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Frederik, 2-night trip
Verified Hotels.com guest review

6/10 Good

Mutiara, 3-night trip
Verified Expedia guest review

10/10 Exceptional

Above and Beyond
Customer service exceeded expectations at every level. The room was very comfortable and clean. Our housekeeping services were very attentive to our needs and did an excellent job. Every member of the breakfast buffet team did a fine job including Chef Hidayat who went out of his way to speak to us and inquire as to our needs. We loved our stay at Sheraton 4 Points, Pakuwon Mall!
Cheryl, 13-night family trip
Verified Hotels.com guest review

10/10 Exceptional

Clean!!
Halimin, 4-night romance trip
Verified Expedia guest review

10/10 Exceptional

Leni, 2-night trip
Verified Expedia guest review