6/10 Good
Apr 28, 2025
We arrived Friday evening to be closer to the airport. The first one we were in was 2311 and the room had a very horrible smell. When I called to see if we can switch out rooms, I was told that the hotel was booked to capacity however I found out that was a lie. We left to go see the fireworks at the beach and came back in the room still had a very strong odor. I called and asked if we can be switched to another room again and they finally switched us because the order in the room was horrible. When I walked in the room, I felt completely nasty. They moved us to the 32nd floor as a complementary upgrade. However, the smell was not there, but the cleanliness of the hotel is not up to par for the price. I was very disappointed because they ruined the last two days of the trip.
Adina
Adina, 2-night family trip
Verified Hotels.com guest review