Unpleasant and arrogant staff at arrival and bar.
Noisy room because of the doors
Labyrinth to get in the room wit no lift and a lot of of stair.
Only the staff at departure was kind
Would recommend the crown plaza
Luc
8/10
Experience agreable. Neanmoins, il y a 2 restaurants dans l'hotel mais la reception n'en propose qu'un seul. De plus, suite a une maladresse d'un serveur au petit dejeuner j'ai recu une tasse de chocolat sur les genoux. Meme si le personnel s'est excuse et que ce type d'incident peut se produire, j'aurais aprecie qu'on me propose un dedomagement, ne serait-ce que le nettoyage de mon pantalon. Il faut aussi faire attention si l'on deplace les objets qui sont en vente et sont poses sur le refrigerateur car si on les bouge et qu'ils ne sont pas remis exactement dans leurs alveoles ils sont immediatement factures. De plus, a l'arrivee on vous charge d'office un montant sur la carte de credit au lieu de juste prendre l'empreinte. Ce montant est rembourse en totalite ou en partie suivant qu'il y a ou non des supplements : j'espere que nous n'aurons pas la mauvaise surprise de payer des frais bancaires pour ces operations!
We stayed in 2021 to celebrate Covid Delayed birthday. We even extended our stay then
Unfortunately the Hotel has gone downhill by our recent visit June 2026
A cheek to charge extra for alternative breakfast when paying ÂŁ250 per night. Service not great at breakfast
Soundproofing poor.
Bins being emptied at 1am!
Long queues at outdoor bar
A rare night away from the kids, we splashed out on this hotel and had high hopes. Whilst the location was second to none, Iâd say the hotel inside is average. We would in a deluxe double so has river views which was incredible. Bathroom was dirty and we asked for it to be cleaned but that never happened. Breakfast was very average. Buffet style but Iâd say range of food available was average. Little available for vegans, other than cooked breakfast. No alternatives for yoghurt or butters. Lovely location but overpriced hotel for what it offers.
Hotellet er typisk bedre medelklasshotell, ganske stort og trenger pÄ sikt en oppgradering. Stort rom og bad, men med ganske standard innredning. Sjekk stÞrrelsen pÄ sengen, standard rom har smÄ dobbeltsenger.
Flott beliggenhet ved Themsen med en stor terrasse. Restauranten har ogsÄ utsikt mot Themsen, men vi spiste kun frokost, som var OK. Gratis parkering og bra utgangspunkt for Ä ta en tur langs Themsen eller inne i hyggelige Marlow med mange fine butikker. Hotellet kan oppleves som litt dyrt samtidig som det ligger kun 30 minutter med bil fra Heathrow.
Average, filthy bathroom taps and bath sealant were really really grotty. Location is sublime though. Very very basic all-round, corridors are narrow and a struggle with a suitcase, no offer from the reception staff to assist with luggage. Was probably lovely when it was first built.
This hotel used to offer amazing service and experience and this is no longer the case.
Aside from looking tired the welcome and sharpness has left. The bar was chaotic and the check in non welcoming.
Possible one of the most fantastic locations for a hotel .
A very convenient location a stones throw from Marlow High Street. However, in real need of refurbishment with very dated bathroom fittings and shabby paintwork in hallway areas. Called room service twice to obtain fresh milk so that we could drink the coffee in the room - no reply. For price charged for room one would expect more. Not the quality hotel I was expecting.
1* this hotel does accept cash which is fine however we already prepaid for the hotel via hotels.com. When they took a card as security they took payment for the room TWICE and the food and drinks TWICE. Totalling nearly ÂŁ800 a week before christmas. It has taken nearly 2 months to resolve and so many members of staff spoken to!! So much so I started to know their names. The Customer service and promise to resolve is absolutely disgraceful. Avoid giving them your card details.
Celebrating 60th birthday. Great spacious room with balcony overlooking the weir. All staff were very courteous. Breakfast was wonderful in a delightful room overlooking the river and bridge in Marlow. Free parking and very quiet.