The Mayfair Hotel Los Angeles, Los Angeles

It was really good, Michelle Nava was very nice & friendly, since we changed hotel from Disney to downtown L.A., we arrived the hotel way too early than the 'official' check-in time, she helped us to store our luggage and we went to the outlet for the day. The hotel is in very good location, not too far from the metro/subway station, lots of shops/restaurants around the metro station, of course, there are Hilton, Intercontinental more close to the metro, but we are not talking the same price level.....

Very awful service and I regretted booking in this hotel. I’ve never been treated in this way in my entire travel experience. The front desk was rude and disrespectful with NO customer service. I will NEVER book at this hotel, particularly in This location. This kind of service should never be tolerated and patronized. Book at your own risk!!!

Good location. Short walk or bus ride (#51 or #52) to 7th street metro station (important hub if you use the train). Pleasant, helpful staff. Only disappointment was the fact that the room did not have a fridge. Good Wi-Fi.

We were not a fan of the black sink. We typically do not do housekeeping and the black sink looks gross after a single use.

We enjoyed our stay at the Mayfair. We had great service and our room was a perfect fit for us, family of four (junior suite). Although it was approx. a mile from downtown and the local area seemed to be in a less than ideal part of town, we had no issues walking back and forth every day to get to great shopping and restaurants.

Well, the front desk staff are friendly. Unfortunately, once we were able to tug the bathroom doors (which are actually closet doors) open we were very disappointed that we actually touched the side wall when we used the facilities. The carpets are stained, the walls are quite banged up and the bed was a Murphy bed. All in all, not what we had expected. If you can overlook that then you will have an inexpensive stay in Los Angeles.

We were very comfortable but we felt the room wasn't as clean as it could be. The staff was extremely accommodating and friendly, and though the area was under construction and a little off the beaten track it was an easy walk to the Staples Centre and some nice restaurants. The wifi wasn't very reliable and that made it difficult to get some work done. However, it was better than expected and for the price & friendly staff, we would stay again.

I would not stay here again and I will be coming down here 6 times per year. Room service does not replace cups, coffee, water. Once in our 5 night stay they put coffee pods in the room. There were 2 of us and they gave us one facecloth. We ordered room service one night and I had chicken with 2 tablespoons of mashed potatoes for $30! No mixed bread or even decent cutlery. You do have to go and get it so technically its not even room service. The only friendly people are the crew that work the front door.

Great friendly staff, area close to metro, clean and spacious room

Check in was a little long but they compensated with free valet parking