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Pheasant Run Resort

2.0 star property
Family-friendly hotel in West Chicago with outdoor pool and indoor pool

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Photo gallery for Pheasant Run Resort

Indoor pool, outdoor pool, sun loungers
Lobby lounge
Lobby lounge
Lobby sitting area
Interior
Escape to Pheasant Run Resort, where suburban serenity meets family fun. Tee off on the golf course, unwind in the sauna or steam room, and enjoy shopping on site or a stroll through the garden. With free WiFi and an indoor pool plus an outdoor pool with sun loungers, this resort is a haven for relaxation.

Reviews

6.8 out of 10
Good

Popular amenities

  • Gym
  • Airport transfer
  • Pool
  • Connecting rooms available
  • Non-smoking
  • Laundry facilities

Main amenities (12)

  • Daily housekeeping
  • Indoor pool and outdoor pool
  • Health club
  • Sauna
  • Steam room
  • Hot tub
  • 24-hour business center
  • Conference center
  • Meeting rooms
  • Airport shuttle
  • Terrace
  • 24-hour front desk

For families (6)

  • Children stay free
  • Free cribs/infant beds
  • Connecting/adjoining rooms available
  • Private bathroom
  • Living room
  • Premium TV channels

Room options

Available filters for rooms
Showing 2 of 2 rooms

Tower 2 queens

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 23 sq m
  • Resort view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Tower

Standard Room, 1 King Bed, Tower

Standard Room, 1 King Bed, Tower

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
Flat-screen TV
Premium bedding
Blackout drapes/curtains
Hair dryer
  • 18 sq m
  • Resort view
  • Sleeps 3
  • 1 King Bed
Front of property - evening/night

Eaglewood Resort and Spa

  • Pool
  • Spa
  • Pet-friendly
  • Free parking
8.6 out of 10, Excellent, 1,007 reviews
Eaglewood Resort and Spa
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About the area

Map
4051 E Main Street, West Chicago, IL, 60174

What's nearby

  • Dupage Expo Center - 1 min walk - 0.0 km
  • Charlestowne Mall - 15 min walk - 1.3 km
  • Arcada Theater - 7 min drive - 5.7 km
  • Kane County Fairgrounds - 11 min drive - 9.2 km
  • Geneva Commons - 11 min drive - 9.9 km

Getting around

  • Chicago, IL (DPA-Dupage) - 4 min drive
  • Chicago O'Hare Intl. Airport (ORD) - 43 min drive
  • Chicago, IL (PWK-Chicago Executive) - 47 min drive
  • Chicago Midway Airport (MDW) - 60 min drive
  • West Chicago Station - 11 min drive
  • Geneva Station - 14 min drive
  • Winfield Station - 15 min drive
  • Airport shuttle

Restaurants

  • ‪McDonald's - ‬9 min walk
  • ‪Portillo's - ‬14 min walk
  • ‪Hawthorne's Backyard - ‬6 min drive
  • ‪Panera Bread - ‬2 min drive
  • ‪Starbucks - ‬13 min walk

About this property

Pheasant Run Resort

Pheasant Run Resort is just 1.8 mi (2.9 km) from the airport and offers a shuttle. Guests can splash around at the outdoor pool or indoor pool, and the hot tub makes for a relaxing end to the day. A health club, a fitness center, and a sauna are other highlights.

Languages

English, French, Spanish

At a glance

DONE

Hotel size

    • 293 rooms
    • Arranged over 16 floors
DONE

Arriving/Leaving

    • Check-in start time: 4 PM; Check-in end time: 1:00 AM
    • Express check-out available
    • Minimum check-in age: 21
    • Check-out time is 11 AM
DONE

Special check-in instructions

    • Front desk staff will greet guests on arrival at the property
DONE

Required at check-in

    • Credit card required for incidental charges
    • Government-issued photo ID may be required
    • Minimum check-in age is 21
DONE

Children

    • Up to 3 children (1 year old and younger) stay free when occupying the parent or guardian's room, using existing bedding
DONE

Pets

    • Service animals welcome
WIFI

Internet

    • Free WiFi in public areas
    • Free WiFi and wired internet access in rooms
LOCAL_PARKING

Parking

    • Free onsite self parking
    • Free onsite RV/bus/truck parking
DONE

Other information

    • Smoke-free property

Property amenities

Food and drink

  • Snack bar/deli

Traveling with children

  • Children stay free (see details)

What to do

  • Golfing
  • Shopping
  • Hiking/biking trails nearby

Working away

  • 24-hour business center
  • Meeting rooms
  • Conference center (79997 square feet of space)

Services

  • 24-hour front desk
  • Concierge services
  • Dry cleaning/laundry services
  • Free newspapers in lobby
  • Luggage storage
  • Wedding services
  • Multilingual staff
  • Porter/bellhop
  • Pool loungers

Facilities

  • 5 buildings/towers
  • ATM/banking
  • Safe-deposit box at front desk
  • Garden
  • Picnic area
  • Terrace
  • Library
  • Fireplace in lobby
  • Television in common areas
  • Piano
  • Health club
  • An outdoor pool
  • An indoor pool
  • Arcade/game room
  • Hot tub
  • Sauna
  • Steam room
  • Banquet hall

Accessibility

  • Braille/raised signage
  • Elevator

Room amenities

Be entertained

  • Flat-screen television
  • Premium cable channels

Home comfort

  • Air conditioning (climate-controlled)
  • Coffee/tea maker
  • Bathrobes
  • Iron/ironing board

Sleep well

  • Blackout drapes/curtains
  • Soundproofed rooms
  • Premium bedding
  • Free crib/infant bed
  • Rollaway/extra bed (surcharge)

Freshen up

  • Private bathroom
  • Shower/tub combination
  • Free toiletries
  • Hair dryer
  • Towels

Stay connected

  • Desk
  • Free weekday newspapers
  • Free WiFi and wired internet
  • Free local calls

Food and drink

  • Refrigerator (on request)
  • Free bottled water

More

  • Daily housekeeping
  • In-room safe
  • Connecting/adjoining rooms available

Fees & policies

Refundable deposits

  • Deposit: USD 75.00 per stay

Children & extra beds

  • Rollaway beds are available for USD 10.0 per night

Policies

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and cash.
Credit cards accepted: Visa, Mastercard, American Express, Discover
Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

Also known as

Pheasant Resort
Pheasant Run Resort St. Charles
Pheasant Run Resort
Pheasant Run St. Charles
Pheasant Run Resort West Chicago
Pheasant Run West Chicago
Pheasant Run Resort Hotel
Pheasant Run Resort West Chicago
Pheasant Run Resort Hotel West Chicago

Frequently asked questions

Does Pheasant Run Resort offer free cancellation for a full refund?

Yes, Pheasant Run Resort does have fully refundable room rates available to book on our site. If you’ve booked a fully refundable room rate, this can be cancelled up to a few days before check-in depending on the property's cancellation policy. Just make sure to check this property's cancellation policy for the exact terms and conditions.

Is there a pool at Pheasant Run Resort?

Yes, there's an indoor pool and an outdoor pool.

Is parking offered on site at Pheasant Run Resort?

Yes, there's free self parking. Free RV/bus/truck parking is available.

What are the check-in and check-out times at Pheasant Run Resort?

Check-in start time: 4 PM; Check-in end time: 1:00 AM. Check-out time is 11 AM. Express check-out is available.

Is there an onsite casino at Pheasant Run Resort?

No, this hotel doesn't have a casino, but Grand Victoria Casino (15-min drive) and Hollywood Casino Aurora (22-min drive) are both nearby.

What is there to do at Pheasant Run Resort and nearby?

Have fun during the warmer months with activities nearby such as hiking. Relax in the hot tub and take invigorating swims in the indoor and outdoor pools. Pheasant Run Resort also has a sauna, a steam room, and an arcade, as well as a picnic area and a garden.

What's the area around Pheasant Run Resort like?

Pheasant Run Resort is a short 1-minute walk from Dupage Expo Center and 15 minutes' walk from Charlestowne Mall.

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Reviews

6.8

Good

7.0/10

Cleanliness

7.6/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

10/10

Went as a family trip and my family had a great time.
1-night family trip

2/10

This hotel is absolute awful. It’s rare that there isn’t a thing positive to say but the staff were unfriendly and not helpful; the hotel is run down; there were many drunk people in the pool; there was only a “gas station” quality breakfast and no other food available; our bathtub was clogged. Honestly, it was awful,
1-night family trip

4/10

I understand why its going out of business. Run down. Inattentive customer service. Keys constantly not working.
2-night family trip

2/10

Don’t go it’s full of false advert intent and I had to pack up and leave when a bed bug went across my pillow and coffee came out of the tub horrible
1-night trip

4/10

There was trash all over the hotel and the water in the shower was yellow and there was no water in the toilet there is no way this was a 3 star hotel
1-night trip

8/10

The beast is a swimming pool, the room where ok too
1-night family trip

2/10

1-night trip

2/10

Customer service is horrible as well as the hospitality of this resort. The manager is rude and hector at the front desk was disrespectful. I would not stay here again. The resort is really nice especially all the different pools and hot tubs.
1-night family trip

10/10

Nice hotel.
1-night business trip

6/10

The pool got cold as the waterfall went down awhile the room we stayed in was dirty we have been coming for years they have gone downhill oh the pool looked like it had not been vacuumed either in a while
1-night trip

8/10

Over all it was good ,relaxing,love the pool , the only issue was the bar tender by the tower had a nasty attitude.
2-night trip

8/10

Pool areas, variety of restaurants and eating options ( though some were not open all the time) staff was excellent and welcoming (in spite of the expected closures ). And all under one roof.
2-night romance trip

2/10

Customer service here is terrible front desk woman name starts wit a S was so rude
1-night romance trip

8/10

1-night family trip

2/10

1-night trip

2/10

This place has gone down hill. You could not get service for anything there. They had no staff and there restaurant was closed. I wish I would have stayed somewhere else I was very disappointed with my stay here. I have stayed here before and it was totally different that’s the reason I chose to stay here again. I will never come back to this place it was a terrible place!!
1-night trip

8/10

Although this property could use some updates it was clean, staff was friendly & the amenities were perfect for our one day stay. The kids loved the pools.
1-night family trip

4/10

We arrived to a cold unwelcoming front desk clerk. I asked about the Burbon Street feature that was advertised and was told it was closed for the season. The website didn't say it was closed, we wanted to see that. The furniture in the indoor seating area by the sauna was very dirty. Only a small grill area open in the morning for a egg sandwich. The furniture in the room was outdated and scratched, and I turned on the shower and BROWN water came from the spout.We won't be back. The manager heard my comments from the back room and never came out to talk to me.
1-night trip

4/10

3-night trip

6/10

1-night trip

8/10

The property was wonderful with several restaurants and activities. Sure, it is a little run down, but our room was clean and staff were extremely nice. I would recommend.
2-night trip with friends

10/10

1-night family trip

8/10

Pheasant Run is unique because of it's old school appeal. It's indoor/Outdoor heated swimming pool is one of a kind. Nothing like swimming outdoors when it's snowing. They are environmentally conscious with their water consumption systems which take a little getting used to. I understand the resort may be closing down at the beginning of the year. Too expensive to operate. People should get over there with the family before that happens. You'll never see a place like this again.
1-night family trip

2/10

I should have read the reviews before booking here. When it came time to check in, I waited 40 mins alone becsuse there was one lady at the front desk. She complained she was ready to ho home to her own kids when I stated it was my daughters birthday. The room was at the VERY end of the "resort." I should have been in the tower but they put my gamily and frienfs in building "G." It was explained we would have a golf view with a patio. I had a dirty pond view with a wooden rotting bacony that every room shared. The television was probably 20yrs old and did not work. Dakota from maintenance apologized and said the resort is not making changes or repairs because they have filed for bankruptcy. The a/c and heating unit was broken, as well as the screen door on our sliding glass door. There was garbage under the bed and in the tv console. There were supposed to be tons of amenities. Bourbon St restaurants were closed, there was no staff ANYWHERE and only half the games worked in the arcade. I booked one room and had family who booked 2 extra rooms. I have NEVER been so disappointed with a hotel or so called resort in my life!! I also took pictures and video to show.
1-night family trip

6/10

The rooms are outdated. We booked for 2 adults and 2 kids and only had 2 lager towels and 2 hands towels and 1 wash cloth.
1-night family trip