Hilton Niagara Falls/Fallsview Hotel & Suites, Niagara Falls

The car attendant was very rude. He approached our car while we are trying to figure out the parking. His face was not completely covered with the mask. His nose was exposed and he stuck his face into the window to talk to us. I asked him on the spot to cover his Entire face. He replied he was already wearing a mask. We made the conversation short and proceeded to talk to the next attendant who was wearing a full face covering. I cannot believe in this pandemic someone is so Careless and Cavalier and Rude about wearing a mask properly in order Not to spread his germs and whatever sickness he has. This is an utter disregard and disrespect to your clients. We were not asking the moon, just proper hygiene and safety measures. When I called the hotel previous to the booking, the agent on the phone (very nice Rob) assured me that All staff and clients will be wearing masks and the policy is enforced. Needless to say, our stay was ruined and affected and I cannot believe I put myself and my family in danger because of a stupid, ignorant and disrespectful car attendant.

The room was not clean at all. Specially the bathroom was not like 4 stars hotel. There was nothing in the fridge not even water!!! The view was nice since we got falls view rooms. The breakfast was average. Parking was so expensive($45 per night). The location was good.

Hotel service and cleanliness was great but the A/C in our room was not working which effected our comfort. The first night started off comfortably until the A/C stopped working in the middle of the night. By morning, we woke up to the room being just over 29 degrees C. Called for service, and went out for entire the day, only to come back with a service card saying that it was fixed, but the room temperature still remained 29 degrees C. It was difficult to sleep and breathe in a stuffy, humid room so we called for service again late at night. Service came and the technician said the A/C seems to be in working condition, and decided to replace the filter with a new one and told us to leave the A/C door/vent on the wall open to allow better air circulation to the filter. This helped, but the room temperature already dampened our entire stay, as we were scheduled to check out the next morning. We were surprised that this was our first experience at the Hilton.

Not the best stay. Horrible service. AC, phone, lights in the room were not working. Being a Hilton honours member is apparently not valid if book through third party. Silly!!!!! Hotel needs better service, very upsetting

The hotel common areas were clean and well kept. Our room was clean overall...it was still a bit dusty on the side table and table surfaces though.

I would have expected the room to be much nicer for a hotel of this status. Our view was great as we overlooked both the Canadian and US falls and the bed was very comfortable, however, the room itself was somewhat dated and old, especially the bathroom.

The staff was really friendly about questions i had about covid and parking.

My Husband and I were very excited to getaway and this being our first night away in months, we were looking forward to a nice relaxing stay. After having a wonderful dinner, we returned back to the room to enjoy a Jacuzzi and the hot water would not turn on! This was very disappointing because we upgraded our room to have the Jacuzzi. They ended up fixing it and in the middle of the night we both woke up in a puddle of sweat to find out the air conditioner broke. It was 90' degrees in the room. Needless to stay we slept terrible and soon after they fixed it we started to finally get some sleep and to top it off the Housekeeping lady woke us up at 930, when our check out was not until 11. We were very disappointed with the Hilton and don't plan on returning.

AC didn’t work they fixed it but it just broke again