Sapphire Beach Club Resort, Lowlands

Sapphire is an old and outdated hotel which is in desperate need of repair. The first room we checked into was offensive to our ole factory system which seemed to be a combination of mold and a musty smell. We sprayed frebreeze and tried airing it out the room to no avail. There was also a dead cockroach in front of the refrigerator which is a reflection of the custodial staff. The toilet had to be flushed several times before the contents took their journey downward. The second room, after we voiced a complaint, smelled a bit better, but the same musty/moldy smell lingered. Additionally, the WiFi did not work which I reported to the front desk, and it so happened the electrician was in the lobby and fixed it, but it only worked for one day. My wife informed the front desk and they told her she was the only person complaining about WiFi. Sapphire is an old, musty, and outdated hotel which desperately needs renovations. The proprietor needs to reinvest some of the profits and make it more worthy to book a stay. I will be traveling to St. Maarten again in April but will NOT return to this hotel. The aforementioned can be underscored when one of the timeshare owners told my wife it has gone down hill over the years. My wife ran into the timeshare owner when she was in the laundry room. While sitting on the patio to my second floor room, I heard the husband of an elderly couple say “they have not done anything to this place since March.”

The hotel was badly damaged during hurricane Irma and it’s slowing coming back. It still needs some work and everything there is not new but the elevators are new, the lobby is beautiful and the pool/bar area is nice. Staff was great!!

Web site don't show correct information, I had to check out at 10 am , room condition and hotel it self absolutely horrible cleanliness of the hotel is below expectations especially for hotel that I paid $180 for one night Total rip off

The room was ok but had a very strong sent.of mildew... the calm of the facility was very nice.

It was very relaxing.! Just wish the Jacuzzi was in service other than that no complaints.! Very good stay

Lots of light! Very clean and quiet

The staff was great .great service aswell check in was fast and easy no trouble

Of course the culture is different but I’ve stayed in St Maarten before and at this site before and they seemed less helpful overall and more disorganized.

Hotel still under renovation from hurricane Irma Ac did not work well Mosquitos like crary

Room was OK but things were not working well...e.g., draws were not opening smoothly, difficult to drain bath etc