Afficher toutes les photos pour ce type de chambre : Chambre, 1 trÚs grand lit, accessible aux personnes malentendantes (Mobility, Bathtub w/ Grab Bars)
Chambre, 1 trĂšs grand lit, accessible aux personnes malentendantes (Mobility, Bathtub w/ Grab Bars)
Afficher toutes les photos pour ce type de chambre : Suite Junior, 1 trÚs grand lit, accessible aux personnes malentendantes (Mobility, Roll-in Shower)
Suite Junior, 1 trĂšs grand lit, accessible aux personnes malentendantes (Mobility, Roll-in Shower)
Pillows were so uncomfortable. Each pillow was different quality and none were comfortable. They were all either Too hard, too flat, too small. My family and I stayed for 3 nights and 3 days and we needed drawers for easier access to our clothes. The toilet clogged on the first night. We were given a plunger and thankfully had no further issues. Otherwise, beds were okay and the rooms were very clean.
The stag was very friendly and professional. I came in during what looked like a remodel. My room floor was sticky and my shower curtain would not stay closed.
When we checked in there was another person laying on the bed when I opened the door. I was with my 2 kids and it was really scary and uncomfortable. The staff didn't apologize, didn't offer anything to make up for it( a room discount would be warranted in this situation!), just assigned us another room. It was hard to communicate and understand the staff, one of the girls was VERY rude. Breakfast options were very limited for example they had bread, but no toaster or anything to put on it. It was loud outside between the train and people talking in the lobby all hours of the night. We were traveling with our girls softball team and did not feel comfortable staying there, we will not be rebooking here again, especially when they charged us $250 for ONE NIGHT! Only positives were the bed was comfortable and the kids enjoyed the pool.
This hotel needs about everything fixed.
Our bathroom floor tiles were so cracked that we had set towels on the floor just to walk on it. Toilet leaked all night and was extremely load but at least it drowned out the sound of the babies crying and dogs barking.
Be aware this property is directly next to the train tracks and the train will go through at 3M.
I hate to go on because I hope the management actually reads this part. Please ask for an ID before giving out a room key! We had a friend stay the night in one of the rooms we rented and he went down 3 times to get keys because his would not work. The first time he gave them keys to a room that wasn't even his! This is dangerous and should be corrected immediately.
I checked in online, assuming I only needed to get the keys as thatâs what the App said, however when I arrived after, I waited 10 mins. The gentleman behind the desk was curt with me. After waiting, I mentioned I only needed a key as I checked in online and he was extremely rude telling me he said I had to wait 2mins. He never explained that the app is not synced with their systems. He does not like women even though heâs done the job for 30 years. He was friendly with my husband but not me (a woman). Itâs unfortunate as Iâm not a Karen type person.
Needless to say, the hotel is ok, the other folks behind the desk were nicer and friendlier.
The room was very big and spacious, but the weed smell and a few little tiny things made it a little uncomfortable. But when I did bring up the issues that I had, they were solved pretty quickly.
Very nice stay. Room great..clean ,comfortable, amenities, staff pleasant, quiet, good breakfast (waffles wonderful),good coffee, comfortable bed. Doing some remodeling which looks like it will be even better than we experienced. Didn't use the indoor pooler exercise equipment.
We specifically got this hotel because of the indoor pool. The pool was very cold and the hot tub was slightly warm. I was really looking forward to that hot tub. The outlet in our room came out of the wall as well as the toilet paper holder. The shower bar was broke and it just drooped. You can hear everything going on outside of your room, every person in the hall, next door, or above you. Their breakfast was a joke. It was waffles, oatmeal or cold cereal. They didn't even have coffee hot and ready. I kept going back and forth to my car to check on things and every time I went past the front desk there was nobody there.
Dirty floors, no screens on 2nd floor windows, cigarette burns on counter, broken electrical outlets and dirty walls in bathroom. Walls were thin, could hear neighbors loud conversations. Charges an additional $100âdeposit on credit card, instead of authorization on card for full amount, they close the room charges and then run an additional charge. Breakfast had very limited options. Nothing was prepared at start of breakfast. The housekeeper was using the coffee pot to make hot mop water instead of making coffee.
Overall the bed was the only positive thing there. We will not be returning.
When I arrived they told me that I didn't have a room. They told me that they were transferring me to there other property when I got there they had no idea I was coming. I had to drive back and forth between properties until they figured out a room for me. Both hotels were dirty and run down.
Worst hotel stay ever. Avoid this place! Was told one thing when booking, and something else entirely when checking in. Dishonest and difficult night manager. No mention of construction and reno that had the building and parking lot torn up. Pictures deceptive. Worst customer service.