2/10 Poor
26 Oct 2024
Check bill for tax, child under 18 should be free!
Warning, reception on check-out charge a tax for every person in the room. I had to challenge that my children should not have a fee imposed, as they were under 18. The lady on the desk informed me they always charge for every person unless challenged on check out. I challenged that she should know this and I should not have to request a refund after checking this policy via my email confirmation. She absolutely knew what she was doing and am shocked management ask their staff to charge.
The pool area unmanned, extremely dirty, no mattress on wooden beds, no towels some days and no bar or food service, although it clearly states open until end of Oct.
Room adequate and cleaning good. Just poor pillows, very uncomfortable after multiple nights. We turned air con off every night, as there was a white powder being emitted from the vents.
Lots of works being undertaken in hotel and some days the noise was unbearable, to the point I complained to reception, to be told, they didn't know about works and that we had to put up with it until complete, as there was nothing they could do.
Lastly, breakfast. The hot food was absolutely appalling. Cold, sat on hot plates for many hours. The scrambled eggs had thick solid pieces in it, which meant we placed to the side of out plates.
I would advise look for another hotel, as the reception area is very deceptive and can make you feel it will be a lovely stay.
Helen
Helen, 7-night family trip
Verified Hotels.com guest review
