2/10 Poor
25 Feb 2025
BUGS DO NOT STAY
BUGS DO NOT STAY!!!! We booked this hotel for 2 nights and were in room 114. First, on the morning of Feb. 24 housekeeping came in our room not once but TWICE while we were asleep without knocking. This made us very uncomfortable. But there was a bigger issue. As soon as we got in bed the first night we were itching very badly, so badly I was only able to get a hour or two of sleep. It was even worse the 2nd night. We were absolutely miserable. We went to CVS at midnight to get itching medicine. This morning when we woke up from our one hour sleep we were both covered in bites. I am talking 40+ bites all over our body. I informed the front desk and they apologized and said “they thought the previous guest snuck a dog in”. This very well may be true, but should not have been our problem. We were offered no type of refund and upon contacting Hotels.com the hotel still refused to give us any form of a refund.
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Daniel
Daniel, 2-night trip
Verified Hotels.com guest review