International Convention Centre Wales - 15 min drive
Big Pit National Coal Museum - 15 min drive
Getting around
Cardiff International Airport (CWL) - 55 min drive
Bristol International Airport (BRS) - 60 min drive
Cwmbrân Station - 9 min drive
Newbridge Station - 11 min drive
Pontypool & New Inn Station - 12 min walk
Restaurants
McDonald's Pontypool - 1 min walk
Shaheen Tandoori - 3 min drive
Subway - 1 min walk
The Open Hearth - 5 min drive
KFC - 1 min walk
About this property
Best Western Pontypool Metro Hotel
When visiting Pontypool, Best Western Pontypool Metro Hotel is a great choice to consider. For a bite to eat, guests can check out Lounge Area, which serves breakfast, lunch, and dinner. The helpful staff and overall property condition get good marks from fellow travelers.
Languages
English, Polish
At a glance
Hotel size
53 rooms
Arranged over 2 floors
Arriving/Leaving
Check-in start time: 3:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18
Check-out time is 11 AM
Contactless check-out available
Late check-out subject to availability
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Required at check-in
Credit card, debit card, or cash deposit required for incidental charges
Government-issued photo ID may be required
Minimum check-in age is 18
Children
No cribs (infant beds)
Pets
Pets not allowed
Service animals welcome
Internet
Free WiFi and wired internet access in public areas
Free WiFi in rooms
Parking
Free onsite self parking
Onsite RV/bus/truck parking (fees apply)
Wheelchair-accessible parking on site
Onsite parking limited
Electric vehicle charging point on site
Other information
Designated smoking areas (fines apply)
Property amenities
Food and drink
Continental breakfast (surcharge) each morning 7 AM–9 AM
Bar/lounge
Coffee shop
Room service (limited hours)
Working away
24-hour business center
Computer station
Services
24-hour front desk
Concierge services
Dry cleaning/laundry services
Luggage storage
Porter/bellhop
Facilities
Safe-deposit box at front desk
Television in common areas
Accessibility
Wheelchair-accessible parking
3 on-site accessible parking spaces
Assistive listening devices available
Wheelchair-accessible restaurant
Wheelchair-accessible lounge
Upper floors accessible by stairs only
Stair-free path to entrance
Room amenities
Be entertained
Flat-screen television
Digital TV channels
Home comfort
Heating
Coffee/tea maker
Electric kettle
Iron/ironing board (on request)
Sleep well
Alarm clock
Bed sheets provided
Freshen up
Free toiletries
Hair dryer
Towels
Stay connected
Desk
Free WiFi
Phone
More
Daily housekeeping
Special features
Dining
Lounge Area - This diner serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Starbucks - Onsite coffee shop.
Fees & policies
Refundable deposits
Deposit: GBP 50.00 per stay
Optional extras
Continental breakfast is offered for an extra charge of approximately GBP 8.50 per person
Early check-in can be arranged for an extra charge of GBP 10.00 (subject to availability)
Late check-out can be arranged for an extra charge of GBP 10.00 (subject to availability)
Policies
This property does not have elevators.
Guests can rest easy knowing there's a fire extinguisher, a security system, a first aid kit and window guards on site.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation.
This property accepts credit cards and debit cards. Cash is not accepted.
Cashless transactions are available.
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western).
Also known as
Best Western Metro Hotel
Best Western Pontypool Metro
Best Western Metro
Best Western Pontypool Metro Hotel Wales
Best Western Pontypool Metro
Best Western Pontypool Metro Hotel Hotel
Best Western Pontypool Metro Hotel Pontypool
Best Western Pontypool Metro Hotel Hotel Pontypool
Frequently asked questions
Are pets allowed at Best Western Pontypool Metro Hotel?
Sorry, pets aren't allowed, but service animals are welcome.
Is parking offered on site at Best Western Pontypool Metro Hotel?
Yes, there's free self parking. Parking spots may be limited. RV/bus/truck parking and electric vehicle charging are available.
What are the check-in and check-out times at Best Western Pontypool Metro Hotel?
Check-in start time: 3:00 PM; Check-in end time: 7:00 AM. There's a charge of GBP 10.00 for early check-in (subject to availability). Check-out time is 11 AM. Late check-out is available for a charge of GBP 10.00 (subject to availability). Contactless check-in and check-out are available.
What's the area around Best Western Pontypool Metro Hotel like?
Best Western Pontypool Metro Hotel is in Pontymoile, a short 14-minute walk from Pontypool Park.
Reviews
8.8
Excellent
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
9.2/10
Cleanliness
9.2/10
Staff & service
8.2/10
Amenities
9.0/10
Property conditions & facilities
8.4/10
Eco-friendliness
Reviews
10/10 Exceptional
5 Feb 2025
Fantastic stay
Simple easy check-in , the carpark was secure and well lit which is a bonus
The room was clean and tidy bed was comfy
Peter
Peter, 1-night business trip
Verified Hotels.com guest review
2/10 Poor
3 Feb 2025
Continuous disturbance during the night.....
The hotel is clean. Warm and comfortable....Good size car parking.. Friendly check in....
Unfortunately other residents behaviour during the night was very unacceptable.....
Banging doors.. Shouting. Screaming.Arguing.... Crying. Loud music... Between 1am and 5.15 am....continuously... .. Amounted to a very bad night's stay.......
.
Arrived very late but check in good. Booked for 3 adults yet the sofa bed wasn’t ready which would have been nice not to have to sort out with arriving so late.
Having said that the sofa bed was awful. The mattress was non existence and I felt every movement. Awful sleep
Thomas
Thomas, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
23 Jan 2025
Would stay again
Nice hotel, very quiet despite being on a main road. The room was warm and very clean, good tv and tea and coffee making facilities.
Jeremy
Jeremy, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
22 Jan 2025
Shame about the heating
The heating wasn't working in my room. So was cold during the night....
But the cleanliness of the room was fabulous... The bed was very comfortable....
Verified traveller
1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
21 Jan 2025
lee
lee, 4-night trip
Verified Hotels.com guest review
10/10 Exceptional
17 Jan 2025
Mark
Mark, 1-night trip
Verified Hotels.com guest review
8/10 Very good
14 Jan 2025
The hotel was everything that I needed it to be, but the receptionist was very unhelpful and lazy.
Mark
Mark, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
14 Jan 2025
Mohammed
Mohammed, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 Jan 2025
Shaun
Shaun, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 Jan 2025
Shaun
Shaun, 2-night business trip
Verified Hotels.com guest review
10/10 Exceptional
12 Jan 2025
Shaun
Shaun, 3-night trip
Verified Hotels.com guest review
10/10 Exceptional
12 Jan 2025
Shaun
Shaun, 1-night business trip
Verified Hotels.com guest review
6/10 Good
11 Jan 2025
Brian
Brian, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
27 Dec 2024
Christmas family visit
Great welcome. Friendly and very helpful staff. Nothing was too much trouble for them. Would highly recommend.
Linda
Linda, 2-night trip
Verified Hotels.com guest review
8/10 Very good
11 Dec 2024
John
John, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
8 Dec 2024
Cazzie
Cazzie, 1-night trip with friends
Verified Hotels.com guest review
10/10 Exceptional
7 Dec 2024
Marvin
Marvin, 1-night trip
Verified Hotels.com guest review
10/10 Exceptional
6 Dec 2024
Supplier visit
Visiting a supplier
Kevin
Kevin, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
5 Dec 2024
Adrian
Adrian, 1-night business trip
Verified Hotels.com guest review
10/10 Exceptional
2 Dec 2024
Bronwen
Bronwen, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
26 Nov 2024
Verified traveller
8-night trip
Verified Hotels.com guest review
10/10 Exceptional
25 Nov 2024
Excellent Night stay
Excellent night stay. Warm. Comfortable clean Room. Check in was quick and reception staff were friendly and welcoming..
Bronwen
Bronwen, 1-night business trip
Verified Hotels.com guest review
8/10 Very good
25 Nov 2024
Good stop over.
Fit the purpose of a stop over whilst visiting family. Good size room with sofa bed. Decent breakfast but could have done with a vegetarian cooked options.