Convenient location. Secured property. Not a lot of amenities but it was clean. Would likely stay there again if I had another short term stay in Seattle.
I called the day before to confirm room and say we would be flying in and checking in late. I was told no problem. Then day off I called from the airport that I was at to reconfirm and was told that they overbooked and I didn't have a room.
The staff ignored me (they were off to the side talking) for over 5 minutes. I started to call the site to tell them I wanted to check in when finally someone came out. I said I was calling to check in and she said they were busy handling something. Which is fine, but at least acknowledge your guest, apologize, and tell them you will be with them shortly. Then, she said the room would be ready in another 45 min (check in was at 3pm - I arrived at 5pm). She would call when it is ready. She never did. I had to call them after an hour to see if it was ready - it was. The place itself was clean and presentable, easy access - the bed was a bit hard, but otherwise it would have been just fine. Did NOT care for the customer service.
Attempted to change which hotel our reservation was made for and incredible rude when we were shocked and unhappy. I'd specifically booked a hotel within minutes of my child's apartment as i hasn't seen my child in 2 years. When we arrived to check in, i was told there was no longer any rooms store to a
It was just okay. Very clean and the service was okay. Although it had the kitchenette, there were NO utensils of any kind, not even any mugs for coffee which I found strange although maybe that is because of covid? There was also only 1 chair to sit in. The worst issue is that the wifi was basically non-existent although you could pay for "enhanced" service. They should not say they have free wifi.