I stayed at this hotel for one night and appreciated the warm welcome with a cool oshibori towel and a refreshing drink. The check-in process was efficient, and the front office staff provided helpful information about breakfast, the morning yoga session, and shuttle service to Ubud Center. However, I think it would enhance the guest experience if they also mentioned additional amenities, such as acknowledging Expedia VIP benefits and introducing their unique photography service.
The swimming pool area was a highlight, with friendly and attentive attendants who made our time enjoyable. I had a chance to use the fitness center. While I utilized the fitness center, I found that the equipment seem rusty and dusty. I also participated in the morning yoga session, where the instructor was exceptionally patient and supportive, making it a great experience for a beginner like me.
The breakfast options are impressive, providing a diverse range of choices along with healthy drinks that are both tasty and enjoyable. The Wedang Jahe stands out as a particularly refreshing and delicious option. Additionally, the staff in the restaurants are consistently friendly and helpful, contributing to a welcoming atmosphere.
Overall, the stay was good, but there are definitely areas that require improvement for an even better guest experience.